A 2021-2022 Approach to Employee Portal Development

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A 2021-2022 Approach to Employee Portal
Development
Last year many companies such as Slack, Twitter,
Shopify, UpWork, and Facebook embraced the
permanent work-from-home culture. Remote work
forced by the pandemic has proven that employees
can work productively from home as much as they
can from the of?ce. But the real challenge was
implementing remote work. Miscommunications,
inef?cient operational management,
misinterpretation, delays in delivery, security
concerns, etc. disrupted the entire business ?ow.
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• Many tools emerged to handle this. Businesses
  started using Zoom and Google Meet for meetings,
  tracking tools to manage employees work. The
  biggest bene?t of these tools and remote culture
  shift was increased accountability. Employees
  took care of their activities themselves. And
  now, when the digital transformation has become
  the holy grail, its essential that you provide
  them with that level of comfort whether
  theyre working from home or of?ce.
• Lets ?gure out how to improve their experience
  with employee portal development.
• Topics covered are
• What is an Employee Portal?
• What are the Bene?ts of an Employee Portal?
• Features of Employee Portal
• What are the Best Practices to Develop an
  Employee Portal
• Why Should You Build a Custom Employee Portal?
• 1. What is an Employee Portal?
• In general, all the companies today are
  associated with IT solutions. Perhaps you might
  have come across solutions like employee portal
  software, intranet portal, self-service

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portal. You can say that they are pretty much
the same. Their message at the core is the
same A digital workspace that provides employees
with a wealth of information and tools to speed
up their work and communicate with others
effectively. An employee portal serves as a
single point-of-access to personalized content,
communication services, and operation
management. It offers data access, transactions,
security, chats, videos, conference calls, and
more. 2. What are the Bene?ts of Employee
Portal Employee portal helps businesses succeed
by improving employee experience, productivity,
and retaining staff. A 2017 Forbes article shows
that happy employees help organizations thrive
in all aspects sales, customer satisfaction,
and business expansion. There are numerous
bene?ts of employee portal development. Helping
Employees Get Right Answers An employee portal
makes a wide range of resources available like
HR policies, pay, accounts, advice, and more,
which means employees can ?nd answers to their
questions themselves. In addition, search
capability allows them to
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enter search terms, and they can ?nd answers
instantly. If they cannot ?nd relevant
information in the knowledge base, they can chat
with the relevant person or create a case that
will automatically be assigned to the relevant
expert. An employee portal provides you a way to
interact with the employee and encourage them to
ask questions and doubts. Improving Services An
employee portal with self-service capabilities
cuts inbound queries, cases, questions, and
inquiries by around 50 percent and makes
operations ef?cient. This reduction in the
workload helps HR and other teams to focus on
higher value-added activities and deliver
excellence in operations. Offering
Consumer-level Experience The technological
expectations of employees have increased thanks
to the consumer apps Instagram, Facebook, and
Google that offer simple and intuitive processes.
The days of dealing with traditional approaches
are gone. Employee portal offers intuitive
design with customizable features. Each employee
can customize their digital workspace and make
most of the knowledge base and chat
features. Increasing Employee Engagement An
employee portal with self-service capabilities
and consumer-grade experience improves the
employee
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engagement level. According to Accenture,
companies with increased employee engagement are
21 percent more pro?table than those with less
engagement. Live chat and AI chatbots integrated
into an employee portal are adapting to the
changing employee behavior, helping them engage
with HR and other teams in the way they
prefer. Increasing Work?ow Productivity and
Performance The more people work on delivering
the same services, the less will be the
productivity. An employee portal with features
such as self-service, case de?ection, knowledge
base, automated work?ow, reduces the workload on
delivery teams. It means it takes fewer
resources to do the same amount of work. By
adopting employee portals, output increases, and
so does productivity. You can allot free
resources for other priority activities. Reduce
Cost of Delivery When employees can ?nd answers
on their own, it saves the delivery teams time
and helps them cut down on their service costs.
For instance, they dont have to arrange
training sessions for every new employee. They
can share videos and guide them. Third-party
integrations will further ensure they have all
the tools in one place.
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An employee portal provides data to manage
business operations and make sound decisions
that help improve overall performance and
operations. Know how we can help you enhance your
employees experience with an employee portal
development. Contact us Or you can dive into
some of the feature lists that can help you
improve performance. 3. Features of Employee
Portal Dynamic Pages Knowledge sharing is one of
the essential factors of employee management.
With an employee portal, employees with
suf?cient permissions can contribute to it. They
can write simple articles, share
documents/internal ?les, publish forms, create a
dashboard and intuitive web pages with simple
drag drop. They can also track their progress
and document details with version
control. Activity Feed An activity feed helps
get an overview of the ongoing activities and
post announcements and company news or
questions. The news feed in the employee portal
brings all updates together comment
noti?cations from pages,
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content updates, new form submissions, status
updates, etc. You can also follow up with
speci?c departments to know about the activities
there. Form Management Form management makes it
easy for you to create dynamic pages and forms.
With simple drag drop, you can build custom
online forms and process different kinds of
work?ows. For example, you can create forms for
leave of absence requests, travel expense
reimbursement, room bookings, timesheets, etc.
Further, you can con?gure the settings as to
which team/individuals will be noti?ed when a
new form is issued or a status update. Employee
Directory This works like social accounts.
Everyone in the company can have a pro?le with
contact information, expertise, bio, documents,
contributions, and more. The employee directory
will give an overview of an employee. Everyone
in the company can access the details. You can
also restrict user access with the help of
role-based access. This feature will limit
access to speci?c pro?les or the entire
directory. More Features
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• To enable your team to access certain information
  themselves, give them access to resources such
  as
• Payroll Management Include forms, leaves, and
  other payment details.
• Time and Attendance Allow the team to shift
  schedules, manage policies and information about
  approved leaves.
• Bene?ts Information Include links to enrollment
  documents and bene?ts details such as insurance
  policies, retirement plans, tuition assistance
  programs, vacation/sick time availability, etc.,
  along with bene?ciary forms.
• Workplace Policies Let your employees quickly
  access workplace policies, safety measures,
  holiday schedules, and more.
• Company News Share latest updates, new hire
  announcements, current openings, achievements,
  and other information.
• Job Openings Share your openings with your team.
  They may help ?nd suitable candidates for the
  position.
• Upcoming Training Keep your team updated about
  the upcoming training, whether its related to a
  project or soft skills. Let them know in advance
  so that they are well prepared.

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• Live Chat Streamline internal communication by
  allowing teams to communicate with one another.
• Case Tracking Know about employee queries and
  its status whether its resolved or still in
  the queue. Help them clear out their doubts and
  questions quickly. Create a help desk for quick
  questions on policies and procedures.
• Employee Recognition Improve workspace culture
  by creating a space for employee shout out and
  recognition.
• Portal Con?guration Let every employee have a
  custom view of their digital workspace.
• These are a few of the other features to include
  in your employee portal. To create a proper list
  of features, take an experts advice.
• CRMJetty has 14 years of experience in
  developing and delivering portal solutions for
  different industries. We can be your guide in
  your employee portal development journey.
• Help me with the feature list

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4. Employee Portal Development Best Practices If
you want to greatly impact your employees, dont
avoid the red ?ags. And if possible, implement
these trends. They wont give an instant result
but will help in the long run. Personalized
Content and Interface Too much information
confuses people. It also impacts productivity
and performance. Hence, ensure that your
employee portal gives employees options to choose
what information they would like to receive, who
they would like to follow, and more. Native
Apps People prefer smartphones over laptops and
computers, whether its for working or
entertainment. So, go for a mobile-friendly
approach. It will make working-on-the-go easier,
optimize performance and eliminate regional
borders. AI Chatbots Machine learning has
transformed our lives. It has brought in new
opportunities in the form of AI. No wonder they
are improving employee experience. AI chatbots
help automate the work?ow and ease onboarding.
Though it may not clear
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all the misunderstandings and dialogue nuisances,
it does help to a certain extent in solving
basic queries. Third-Party Integrations Integrati
ons with ERP and other third-party plugins are a
must as it eliminates the hassle of switching
between apps. The APIs connect a single space
for your employee portal and the systems that
you use. So, integrate social tools like Slack,
Yammer, Chatter, and Microsoft teams to
encourage engagement between your employees and
teams.
Analytics An employee
portal in?uences the productivity and
performance of your staff. And knowing what
action resulted in the ?nal result is essential.
So, gather employee data and understand their
behavioral pattern. Identify what helps them and
how they engage, accomplish tasks, etc. Also,
collect engagement statistics, employee feedback,
task management, and reporting. Apart from these
practices, you can tailor your employee portal
for a speci?c purpose like HR operations, work?ow
management, payroll, etc.
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5. Why Do You Need Custom Employee Portal
Development An employee portal can change the
internal ?ow of the business and get your team
engaged. And the better option to develop an
employee portal is custom employee portal
development (according to me). A pre-built
employee portal solution is good. It offers a pack
to your business requirements. Testing and adopti
on are smooth too.
of features that you can customize
However, the implementation may or may not be
upto the mark. The features and the software
?exibility are another concern. On the other
side, developing your own employee portal takes
more time and resources. But you get to choose
the design, features, and integrations. You can
hire a development company and build your portal
just the way you want. Moreover, a custom
solution is more ?exible. It means you can tweak
and add new features as you grow. Last but not
least, you have an IT partner to support
you. How to Develop an Employee Portal Quick
answer Partner with a portal development company
and build a custom solution.
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• But for that, you ?rst need to perform these
  actions
• De?ne the reason you need an employee portal. You
  want to cut down operational expenses, automate
  tasks, boost employee engagement, etc.
• Understand your employees and business
  requirements. Talk to your employees and
  supervisors and gain valuable feedback.
• Jot down the things that you want to include
  features, design, and integrations.
• Once you have a complete plan, look for a
  development company and build a custom solution.
• Wrapping Up
• If you want to re-engage your internal business
  management path, an employee portal is the right
  tool. Whether you want to relaunch a
  pre-existing solution or develop one from
  scratch, be realistic about your options. If you
  have an interesting idea and want to build a
  portal, reach out to us. We will help you curate
  your idea into a custom employee portal.
• About Us
• CRMJetty helps businesses with custom portal
  solutions considering their industry, unique
  requirements, and market

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trends. We can help you with custom employee porta
l development. All you have to do is reach out
to us! Contact us
Source https/ www.crmjetty.com/blog/2021-2022-ap
proach-em ployee-portal-development/
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