Patient Care Analytics

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Sentiment analysis, Patient experience Patient
Care Analytics

• www.repustate.com

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What is Patient Experience?

• Healthcare strives to Improve the health of the
  population. It does this through improving health
  outcomes, investing in medical research, engaging
  frontline staff, and improving the patient
  experience. In doing so, the healthcare system
  attempts to achieve a more patient-centric
  approach to caregiving that can only be enhanced
  by listening more closely to patient feedback,
  stories, and perceptions.

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• If you have ever been ill or taken care of a
  person who is, you have first-hand knowledge of
  patient experience. You probably know its a
  journey from start to finish, filled with mixed
  emotions and various twists and turns at various
  phases. There are multiple simultaneous mentals,
  sensory and tactile impressions across the
  different touch points along the patient journey,
  starting with the diagnosis. These impressions
  are compounded within the patient to create a
  patient experience. Improving patient
  experience is essential to the success of
  evolving a more patient-centered or
  patient-focused healthcare system.

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What is Voice of Patient?

• Patient voice is the practice of collecting and
  examining patient feedback by the healthcare
  industry. Many organizations such as clinics,
  hospitals, and doctors offices take this data
  and analyze it to improve safety, quality of
  care, and patient experience. Patient opinions
  and feelings are captured using sources such as
  post-appointment surveys, in-clinic
  questionnaires, feedback web forms, and phone
  calls. Some wellness vendors have even started
  using social media listening and opinion mining
  to gather patient insights from Twitter and
  Google reviews to better gauge their progress in
  offering a more positive, holistic patient
  experience.

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Why is Patient Voice important?

• Innovative healthcare organizations look to
  engage their patients in dialogue during various
  stages in the patient journey. They also use
  outreach to gather and listen to the stories
  their patients are telling about their care. This
  outreach can consist of marketing campaigns, text
  messages, emails, patient portals, and even
  mobile apps.
• Creating dialogue, and listening to patient
  voices, has proven to drive engagement, improve
  the experience of care, and deliver higher
  overall healthcare satisfaction. Patients with a
  better experience during a particular encounter
  have been proven to have less healthcare
  utilization and fewer complications after that
  visit. Establishing patient voice, while
  measuring and tracking its progress, will assist
  your healthcare organization in better meeting
  the needs of your patients.

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How can Sentiment Analysis help you with Patient
Voice?

• Sentiment Analytics is the practice of using
  Natural Language Processing or NLP techniques to
  identify patient sentiments and opinions. By
  combining text analytics with machine learning,
  Repustates sentiment analysis API can help you
  to quickly and accurately establish a patient
  voice across strategically important topics and
  aspects in your healthcare experience delivery.
• While patient voice surveys collect feedback from
  their answers to survey questions, sentiment
  analysis goes a step further. By gathering
  feedback from surveys, reviews, and social media,
  you can take what your patients are saying in
  their surveys and understand where improvements
  are needed by gauging whether their experiences
  have been positive, neutral, or negative. When
  you combine text analytics with patient voice,
  youre gathering the emotional feedback of your
  patients.

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Healthcare data sentiment analysis preview
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