Job satisfaction in healthcare workers

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Job satisfaction in healthcare workers

• www.repustate.com

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Measuring Healthcare Worker Satisfaction using
Sentiment Analysis
The year 2020 will forever be remembered as a
time when the COVID-19 pandemic forced a very
bright light on frontline medical workers
workplace conditions. Seared into our minds are
pictures of nurses, doctors, and other masked
essential caregivers desperately trying to
provide care to a growing number of patients
suffering from one of historys most far-reaching
and devastating viruses. The irony of the
healthcare system is that the closer employees
work with patients, the more stressful their
jobs, and the greater the risk of burn-out or
turn-over. Using sentiment analysis to measure
aspects of these stress levels can be the first
step towards managing this emotional turmoil and
burnout.
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What is Healthcare Voice-of-Employee?
An engaged, purpose-driven staff drives excellent
healthcareaff. Employees, regardless of their
position or duties within an organization, must
feel a sense of worth, purpose, and recognition
in order to properly service patients and best
meet their needs and expectations. This is why
Patient Voice and Voice-of-Employee are closely
related to each other and why many progressive
healthcare institutions and facilities survey and
measure their progress in both groups
simultaneously. Positive employee experience and
engagement levels not only influence healthcare
quality but also have a major impact on the
degree of patient safety, another important
metric and goal in healthcare.
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Text Analytics, Sentiment Analysis, and
Healthcare Employee Satisfaction
Nature of Work responsibilities, interest, and
growth.
Management - people focus, direction, and
process.
Leadership - vision, communication, inspiration,
and values.
Supervision the quality of technical help and
social support.
Teamwork collaboration, social harmony, and
respect.
Career Opportunities up-training opportunities
and advancement.
Patient Interactions - safety, communication, and
support.
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What are the Benefits of Sentiment Analysis in
Healthcare?

• There are multiple benefits that the healthcare
  industry can gain from using sentiment analysis.
  Here are just a few
• Automate manual processes by applying artificial
  intelligence and machine learning to natural
  language processing to generate overall workflow
  efficiencies.
• Extract vital information from open-ended patient
  and employee surveys.
• Measure, monitor, and enhance healthcare
  voice-of-employee with the aim of creating a more
  positive employee experience.
• Improve employee satisfaction by better
  understanding how workers feel about various
  aspects of their workplace culture.

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Thank you!

• Understand your data, customers, employees with
  12X the speed and accuracy.

• Visit www.repustate.com to learn more