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Communication works for those who work at
it.  John Powell
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The most important thing in communication is
hearing what isnt said.  Peter Drucker
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1 the act or process of using words, sounds,
signs, or behaviors to express or exchange
information or to express your ideas, thoughts,
feelings, etc., to someone else like
human communication or nonverbal communication 2
formal  a message that is given to someone  a
letter, telephone call, etc. 3 the ways of
sending information to people by using technology
radio/wireless/electronic 
Emotional awareness is necessary so you can
properly convey your thoughts and feelings to the
other person.  Jason Goldberg
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• communicationA process by which information
  is exchanged between individuals through a common
  system of words, symbols, signs, or behavior.

Good Communication is the bridge between
Confusion Clarity.
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When people talk listen completely. Most people
never listen. Ernest Hemingway
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Why?

• Effective communication helps us better
  understand a person or situation and enables us
  to resolve differences and build trust and
  respect.

The way we talk to our children becomes their
inner voice. - Peggy OMara
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Honest, open communication is the only street
that leads us into the real world We then begin
to grow as never before. And once we are on this
road, happiness cannot be far away. - John
Joseph Powel
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Why Effective Communication?

1. The ability to effectively communicate with
   others is one of the most important tools for
   professional and personal success.
2. Effective communication can help you influence
   others.
3. Your capacity to communicate is often seen as an
   indicator of your ability and intelligence.

Effective communication is 20 what you know and
80 how you feel about what you know.  Jim Rohn
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80 of workplace issues are communication related.
Effective communication helps to keep the team
working on the right projects with the right
attitude.  Alex Langer
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Elements of Personal Communication
The most important things to say are those which
often I did not think necessary for me to say
because they were too obvious. - André Gide
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• If words disagree with the tone of voice and
  nonverbal behavior, people tend to believe the
  tonality and nonverbal behavior.
• Dr. Albert Mehrabian

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Listening
There is no communication that is so simple that
it cannot be misunderstood.- Luigina Sgarro
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Active Listening

• More than just hearing someone speak.
• You fully concentrate on what is being said.
• You listen with all your senses and give your
  full attention to the person speaking.

We, as human beings, learn through sharing and
communicating. Hugo Reynolds
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Are you an active listener?
We are stronger when we listen, and smarter when
we share. Rania Al-Abdullah
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Nonverbal Communication
Say a little and say it well. Irish proverb
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Improve how you read nonverbals!

1. People watching
2. Be aware of individual differences in intellect
   and strata
3. Look at nonverbal signals as a whole

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Managing Stress
Use different messaging for different groups to
ensure your communications are relevant.
Andrea Plos
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Managing Stress

1. When is stress in the workplace good?
2. When not good?
3. How do you deal with stress?
4. How does stress affect your communication?

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Tips to Manage Stress in the Moment

• Recognize when youre stressed
• Identify your stress response
• Bring your senses to the rescue
• Find sensory inspiration
• Make quick stress relief a habit
• Practice wherever you are

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Stress Tolerance

• Exercise
• Do more of the good things
• Relax
• Respond to today

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Emotional Awareness
 Talking more than is necessary is a barrier to
effective communication and effective listening.
Clodagh Swanson
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Why?

• Understand and empathize with what is troubling
  others.
• Understand yourself what is really troubling
  you and what do you really want?
• Helps you at times when you have to deliver bad
  news.

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Develop Your Emotional Awareness

• Emotional Awareness can be learned and developed.
• Once strongly developed, youll know what youre
  feeling without having to think about it and
  youll be able to use those emotional cues to
  more accurately read others.

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Behavioral Communication Style Evaluation
The fact that Im using words doesnt necessarily
mean that Im saying anything. Craig D.
Lounsbrough
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Behavioral Communication Styles
OPEN
Influencing
Steady
INDIRECT
DIRECT
Conscientious
Dominant
GUARDED
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Resources

• A leaders guide Communicating with teams,
  stakeholders, and communities during COVID-19
• Ana Mendy, Mary Lass Stewart, Kate VanAkin.
  April 2020.
• Quick Stress Relief
• Jeanne Segal, Melinda Smith, Lawrence Robinson.
  March 2020.

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Resources

• Behavioral Communication Style Evaluation
• Based on the work of Tony Alessandra
• 8 Great Tricks For Reading Peoples Body Language
• Travis Bradberry, Ph.D., TALENTSMART