Adjuster Education

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Adjuster Education
At Brown OHaver we pride ourselves in the
specialized educational milestones we have
reached. This knowledge helps us as we address
the many unique opportunities that we have to
make certain that insurance claims are paid
fairly. It is unfortunate that the training that
insurance claims representatives receive is not
as comprehensive as it used to be and sometimes
claims representatives deny claims simply
because they do not have the unique training as
we pride ourself in having.
Consider the following A person died in a home
and was not discovered for days. The home was
saturated with odor.
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Is that insured? Originally, an insurer said no
but if someone has an all risk policy, the peril
would be covered unless it was excluded. There
was no exclusion for this happening and we were
able to assist the insured in a very profound
way. Due to a misunderstanding, the Phoenix Swat
team ?lled a home with tear gas. Was that
insured? Originally the insurer denied the claim
but we found coverage through the act of civil
authority provision of the policy. We could
give hundreds of examples of how we have helped
insureds receive all they are entitled to.
Sometimes coverage will pivot on the de?nition
of a single word. We are proud to say that we
have CPPAs and SPPAs that can handle your
claim. A Senior Professional Public Adjuster
(SPPA) has ten years of experience, has a college
degree, and can pass a rigorous examination. A
Certi?ed Professional Public Adjuster (CPPA) has
?ve years experience.
Insurance claims representatives have
designations as well, such as AIC (Associate in
Claims). National Underwriter, the adjusting
industrys go-to operation for training
destinations, just introduced a new designation
Cannibus Insurance Claims Specialist (CICS).
The world is changing,
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but the importance of additional training and
knowledge for an insurance professional remain
the same.