Learn How To Delete Google Reviews The Right Way

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• Learn How To Delete Google Reviews The Right Way

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• Receiving positive reviews from your dental
  patients is crucial in growing your business.
  Feedback that praises your team members and
  services can be just the push needed for a
  prospective patient to book an appointment with
  you. But what if someone shares a poor experience
  on Google reviews? Knowing how to delete a google
  review that unfairly accuses your dental office
  of inadequate care or is spam from competitors is
  crucial.
• But, going about isn't as simple as you might
  think. This article explains how Google Reviews
  work, what it takes to delete them, and what
  happens if you can't get them removed.
• Google Review Basics
• To better understand how to delete a Google
  Review, it's important to understand the basics
  of how they work. You likely already know what it
  is, but keep in mind that other feedback
  platforms out there look similar but aren't
  actually part of Google.
• The interface used to manage any testimonials
  your dental practice receives is directly
  integrated with the search engine and its related
  business tools and applications. This system
  allows you to respond to online reviews you
  receive from patients, which requires careful
  consideration of tone, language, and HIPAA rules.
  It's also important to note that those who choose
  to leave your practice feedback after a visit can
  also edit their comments later.
• Finally, you can't simply click a button and
  delete a review you receive.

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• Wait...You Can't Delete a Negative Review?

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• Could you imagine a world where every company
  only had perfect customer experiences and no
  negative feedback? No, we can't either. The
  reality is that a truly reputable dental company
  will have both positive and negative reviews
  visible on their Google My Business page.
• Keep in mind, complaints that aren't legitimate
  shouldn't be permitted to remain, and there is a
  process to delete a Google review that violates
  the community standards.
• To delete Google reviews, you only have two ways
  to go about it have the author remove it or flag
  it as inappropriate. To complete the flagging
  process, you will need to fill out a brief
  automated form that will include your email
  address and the violation type associated with
  the negative reviews you want to be removed.
• Google's review system does use spam checkers
  when someone initially submits feedback. This is
  also an automated process that analyzes the
  content of the review for anything inappropriate,
  untrue, or irrelevant. It's proved to be a
  reliable system for detecting problematic
  comments pretty quickly, but it's still possible
  for some to slip through. This is why they
  provide this additional layer of quality
  assurance.
• Naturally, reporting a review you don't like or
  feel is inappropriate doesn't guarantee its
  removal. So, it's important to know when you
  should or shouldn't report a bad review.
• Situations When You Should Flag a Google Review
• Google offers in-depth explanations of their
  community guidelines for acceptable review
  content, and below are the most common situations
  when you should report problematic feedback

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• Illegal Content
• You may have someone spam your profile with
  negative reviews that have nothing to do with
  your business whatsoever. If these services or
  goods are illegal in your area, Google prohibits
  them from posting feedback that will have
  hyperlinks to other websites or emails that sell
  these products.
• This prohibition also includes images, like
  infographics, advertising these items.
• Impersonated Review
• Google thrives because it strives to provide the
  most accurate services possible.
  Misrepresentation of businesses hurts user
  experiences, so anyone who leaves a review must
  be the account's owner writing it. Likewise,
  feedback left by individuals using fake accounts
  or using someone else's Google account to do so
  should be flagged.
• Spam
• Another issue is a spammy and/or fake google
  review. It could be a positive or negative review
  for a product or service that has nothing to do
  with your dental company. If you are receiving
  feedback from customers or individuals regarding
  experiences unrelated to your practice, don't
  hesitate to remove Google reviews of this type.

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• Offensive Content
• Google content guidelines for reviews expressly
  prohibit offensive content it deems to be
  profane, obscene, or explicit. The platform will
  also take down feedback with comments that could
  be seen as threatening or derogatory.
• Anytime you receive a comment or review that
  would fall under these restrictions, protect your
  dental brand's image and report the posts.
• Conflicts Of Interest
• Another important thing to remember is Google
  wants honest reviews that aren't manipulated to
  favor the company receiving them. This means that
  those who work for a company, own it, or have any
  other interest in its success shouldn't leave
  feedback.
• Likewise, remove Google Reviews of employees who
  leave poor feedback about operating conditions or
  your services.
• Trying to Delete a Google Review May Not Be a
  Good Thing
• One of the disadvantages of having a Google
  Review deleted is there isn't any guarantee it
  will get taken down. If your request is agreed
  to, you still have no idea how long it will take
  the search giant to get around to doing so
  either. During this time, you could potentially
  lose customers who can still see it.

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• It's also important to remember that a review
  being negative on its own isn't enough. Just
  because a patient uses negative language isn't
  enough either. Unless they specifically violated
  the community guidelines for content that Google
  has in place, it will remain. The reason is that
  the platform focuses on customer experiences, so
  if someone didn't appreciate your hygienist's
  bedside manner during a routine cleaning, the
  search giant wants other potential patients to
  know about it.
• So, what can you do?
• Five Approaches Dental Companies Use to Handle
  Negative Google Reviews

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• Respond
• The majority of the time, responding to a poor
  review can lead to it getting deleted. However,
  the reality is that customers want
  acknowledgment, and sometimes, all it takes is a
  heartfelt apology, and they will take it down or
  update it to mention you did something about
  their issue. The latter is especially beneficial
  because it shows your market audience you care
  about providing the best possible service.
• Follow Up
• An interesting point to remember about Google
  Reviews is how long they remain relevant on your
  rating. Google will continue to factor feedback
  that is years old into your rating, which means
  that an upset patient from five years ago can
  still be hurting your reputation. However, most
  prospects looking for dental care mostly rely on
  recent testimonials when deciding on a new
  dentist.
• You could potentially have the Google review
  deleted if your business has changed so much that
  you may be able to consider taking down their
  feedback. However, many dental companies will
  offer a special service deal to get them to
  return and then update their comments to reflect
  their new experience.
• Solve The Problem
• Similar to following up, by doing what it takes
  to resolve whatever led to a negative review
  reasonably, you can probably convince the patient
  to delete it or update it.

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• Being accountable for the issues your dental
  practice has in areas of customer service,
  patient care, and other related problems is
  crucial to the long-term success of your
  business, regardless of a Google review being
  left or not.
• Also, letting a reviewer know that you addressed
  the problem they reported and that going forward,
  it won't happen again can repair your
  relationship with them. Even if they don't remove
  their comments, you can update your own response
  outlining the steps you took so that the public
  will know that you took their complaint
  seriously.
• Authenticate The Review
• The Internet can feel like the Wild West
  sometimes. Individuals will go out of their way
  to be malicious and leave fake reviews to hurt
  businesses. Often, this is due to an employee
  being disgruntled or a competitor is trying to
  sabotage your success.
• Regardless of its source, take time to
  authenticate any review you receive that seems
  illegitimate. Maybe the feedback you received was
  only a 1-star rating and no details given from a
  customer you don't recognize. Do a quick review
  of the account that left the Google Review on
  your profile and see if there are any other posts
  they've made on other businesses. You can also
  check out Google Maps to see if they are
  referring to a different dental office.
• If you don't see a profile picture associated
  with them, try responding to their comments and
  see if they respond. If they don't, flag it as
  inappropriate.

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• Take Control of Your Dental Practice's Reputation
  with Adit

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• For many dental companies, waiting on a response
  from Google regarding a flagged review isn't
  worth the wait. Instead, being proactive and
  staying on top of your brand's reputation is the
  most effective way to increase your positive
  review count and deal with the negatives that pop
  up now and then.
• Adit recognizes that your dental office's online
  reputation is crucial to the success of your
  marketing strategy and sustainability. So our
  company created a review process called Pozative
  that helps you generate a Google review faster on
  websites that matter. From Google to Yelp and
  Facebook, we make it easy for your patients to
  leave their opinion of their service experience.
• This program also easily integrates with your
  current practice management software, allowing
  you to manage all the places you receive reviews
  in one convenient location. For more tips on
  managing customer feedback, read our ultimate
  guide for.