BEST PRACTICES OF OFFSHORE STAFFING (1)

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BEST PRACTICES OF OFFSHORE STAFFING
Offshore staffing is a new way of working. Just
like capital, technology, enterprise, even
talents are globally accessible. Entigrity has
revolutionized the accounting community with its
Offshore staffing solution and helped accounting
firms access global talent. Our deep domain
expertise and industry experience list the best
practices for working with a Offshore staff that
gives best results.
www.entigrity.com
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INTERVIEW AND TEST THE PERSON BEFORE HIRING
There is no alternative to your assessment
hence, it is highly recommended to interview an
individual through video and online tests to
check for knowledge and experience. Apart from
the real-time interaction with the candidate you
can also examine the body language, facial
expressions, communication skills, and
personality in video interviews. . It helps you
know the candidate better, decide who would be
the best fit, and finally have the best person on
the job. Not just that, it also helps you
determine the potential longevity of the
particular staff in your firm.
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LEVERAGE TIMEZONE DIFFERENCE
Because of the time zone difference, the staff
will accomplish the task even while you were not
at the office, and when you get back to work, you
will eventually see that most of the tasks are
completed. At Entigrity, we always recommend
having three to four hours of overlap and regular
online meetings in that duration, as it all
depends on how well you understand each others
work. Your office keeps on working even while you
are asleep. As a usual practice of working with
Offshore staff, you can assign the task before
leaving the office and check in the morning how
the job has been performed overnight.
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KEEP MINIMUM OVERLAP OF 3-4 HOURS
The overlap time is the best and sometimes the
only time to communicate with your Offshore staff
in a whole day and can be used to convey the task
assignments with them. You can also review and
discuss the previous days work during this time.
The real-time communication during the overlap
hours is the opportunity to discuss work in
detail and provide a fair chance to the staff to
obtain the desired output. We always advise our
clients to keep at least 3 to 4 hours of overlap
time with their Offshore team. It will allow them
to communicate, discuss and review the workflow
in real-time.
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EXPLAIN YOURSELF AND DEFINE EXPECTATIONS
You will have to explain to the Offshore staff
the nature of tasks they have to perform, brief
about clients, their nature of business, their
way of work and their expectations. The briefing
might also include the frequency of the reports
sent. Efficient collaboration with the staff is
necessary to understand better how they function
and utilize their potential to an optimum. A
better understanding of the work will make the
staff more productive. It will ultimately be
beneficial to your workflows and processes
carried out efficiently.
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REGULAR CALLS MEETINGS ARE INEVITABLE
Regular communication with the staff keeps them
motivated to perform better. Staying in
continuous touch with the Offshore staff also
keeps you informed about the status/progress of
the assigned task. It also helps things get
reconciled and resolved as and when they occur.
It keeps away the shocks of encountering long
avoided errors in work due to periodic reviews.
Hence, one less reason to worry in the long term
and a motivated team working under you.
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CHAT RESOLVES PROBLEMS IN REAL TIME
Chatting with someone in real-time is much more
interactive, and less waiting around. In essence,
it feels like youre having a real, human
conversation with somebody. Chat is a seamless
way of communication and resolving queries in
real-time, getting immediate feedback on the
subject. Chat keeps everything on the record and
also hints at whats important. It can be an
effective tool to exchange work-related messages
in real-time and get things done at relatively
shorter waiting.
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OFFSHORE STAFFING IS LONG TERM SOLUTION AND NOT A
ONE TIME ADVENTURE
As your Offshore staff evolves, they become more
efficient at their tasks, becoming an integral
part of the firm. Like any other staff, a
Offshore staff too gets productive with time and
inculcates the ability to do their work besides
managing a few more people under them. Hence,
hiring Offshore staff is a long-term solution and
not a one-time or short-term adventure. Your
investment in Offshore staff for the long term is
a win-win situation for both the employer and the
staff. Issues are resolved faster with their own
hired staff, while third-party vendors could
exaggerate their capabilities. Why outsource when
you can employ your resource.
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OFFSHORE STAFF ARE NOT INTERCHANGEABLE PARTS

• It is always better to retain an efficient staff
  rather than get a new person, resulting in a
  costly mistake.
• An outgoing staff leaves behind
• Cost of hiring a new staff
• Time and efforts involved in training the new
  staff
• Work delays, and
• Risk of incoming staff not being able to align
  with work too soon.
• Long-term employees have considerable knowledge
  of the companys culture and its services.
  Consequently, they understand what works and what
  doesnt. Performing the task day after day
  develops a solid knowledge base, resulting in
  higher productivity as fewer mistakes are made.

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