Revolution in Travel & Tourism Industry Through Technology

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Revolution in
Travel Tourism Industry through Technology
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Introduction
The days are over when people had to wait for
hours in long queues for booking their travel
tickets via a travel agency. Thanks to digital
technology in travel and tourism, as with the
help of travel software people can easily book
their tickets through their smartphones or
laptop. All they need is an internet connection
and a travel companys website, and its easier
to book tickets to any destination online.
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Increasing online bookings
Digitization has a rapid impact on the
hospitality sectors, including hotel lines,
cafes, restaurants, etc. Today, customers use
the internet in almost all areas of their lives.
Even to inquire about a company and to book
their vacation tours. Therefore, it is crucial
for travel agencies to instantly opt for
technology for better customer experience and
business growth
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Travel businesses rely on various mobile apps
for growth. Over 35 percent of the users are
nowadays booking their tours online via mobile
apps. This percentage will rise more in the
future. Therefore, travel businesses need to
develop an app to help customers while growing
their business.
Significant technology
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Thanks to travel apps, travel agencies can
analyze customer data by checking their previous
searches, filled profiles, and historical data.
This will give them a chance to know what their
customers like the most. Thats how travel
agencies can improve their services based on
customer preferences. The travel business omni
channel model, where no player is ultimate,
enables users to experience various providers.
They can easily compare different companies and
then finalize what they like the best.
Significant technology
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• Since the digital market is quite competitive,
  travel agencies focus more on creating
  custom-made vacation trips as per customer
  preferences. AI and data also give power to
  businesses to offer unique experiences to their
  customers. Its all thanks to customer behaviour
  analysis.

Significant technology
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Conclusion
Technology has highly impacted the tourism and
travel industry. With the use of technology in
this sector, the travel companies and customers
can benefit from it. However, well- rounded
terms and conditions must be there to empathize
with local values and cultures while opting for
modern technology.
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