Quality Management System QMS - FiveS Digital

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Quality Management System (QMS) Sampling Unbiased
samples as sample selection is done by Quality
Managers and not picked by QAs.
Productivity Agents can check their individual
CQ scores no. of audits done real time.
Feedback 100 feedback assurance QA can record voi
ce feedback on every call Reporting Automated
scores available which makes agents/supervisors
aware of current performance. QMS
Software Smart Dashboard Internal Audits
Auto/Manual Sampling Training Record Briefing
updates Actionable Insights Quality
Auditor 360 View
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