Cloud-based Contact Center Market Growth Report 2022-2027

1
Global Cloud-based Contact Center Market Research
and Forecast Report 2022-2027




Author Elena Anderson, Marketing Manager
IMARC Group
Copyright IMARC Service Pvt Ltd. All Rights
Reserved
2019 IMARC All Rights Reserved
2
About IMARC Group
Report Description
The International Market Analysis Research and
Consulting Group is a leading adviser on
management strategy and market research
worldwide. We partner with clients in all sectors
and regions to identify their highest-value
opportunities, address their most critical
challenges, and transform their
businesses. IMARCs information products include
major market, scientific, economic and
technological developments for business leaders
in pharmaceutical, industrial, and high
technology organizations. Market forecasts and
industry analysis for biotechnology, advanced
materials, chemicals, food and beverage, travel
and tourism, nanotechnology and novel processing
methods are at the top of the companys
expertise. IMARCs tailored approach combines
unfathomable insight into the dynamics of
companies and markets with close cooperation at
all levels of the client organization. This
ensures that our clients achieve unmatchable
competitive advantage, build more proficient
organizations, and secure lasting results.
3
Report Description and Highlights
Report Description
Global Cloud-based Contact Center Market Research
Report According to the latest report by IMARC
Group, titled Cloud-based Contact Center Market
Global Industry Trends, Share, Size, Growth,
Opportunity and Forecast 2022-2027 the global
cloud-based contact center market reached a
strong growth in 2021.  A cloud-based contact
center combines various communication channels
into a single system for allowing agents to
connect with customers over an email, phone call,
or instant message while maintaining a constant
record. It can be categorized into several types,
including public, private, and hybrid solutions.
Cloud-based contact center offers workforce
administration tools so that supervisors and
agents can manage their time effectively. As a
result, this solution finds widespread
applications across various sectors, such as
consumer goods, retail, banking, financial
services and insurance (BFSI), healthcare,
manufacturing, information technology (IT),
telecommunications, etc. Request Free Sample
Report https//www.imarcgroup.com/cloud-based-con
tact-center-market/requestsample
4
Report Description and Highlights
Report Description

Global Cloud-based Contact Center Market Trends
The escalating demand for these solutions in
organizations over the traditional on-premises
model, owing to their scalability, affordability,
and flexibility features, is among the primary
factors driving the cloud-based contact center
market. Besides this, the increasing
digitalization in the banking, financial service
and insurance (BFSI) industry to reduce human
errors, provide enhanced services, and save time
is further augmenting the market growth. Apart
from this, the elevating utilization of
cloud-based contact center-as-a-service (CCaaS)
solutions to minimize ownership costs, decrease
downtime, and ensure business continuity is also
catalyzing the global market. Moreover, the
growing need for cloud solutions that offer
reliability, excellent security, and convenience
at affordable prices is acting as another
significant growth-inducing factor. Furthermore,
the development of natural interactive voice
response (IVR) by the leading players to
facilitate interactive chatbots for customers is
anticipated to propel the cloud-based contact
center market over the forecasted
period. Looking forward, the market value is
projected to reach a strong growth during the
forecast period (2022-2027).
5
Report Description and Highlights
Report Description
Market Summary Breakup by Component S
olution o Automatic Call Distribution o Ag
ent Performance Optimization o Dialers o I
nteractive Voice Response o Computer Telephony
Integration o Analytics and Reporting
Service o Professional Services

6
Report Description and Highlights
Report Description
o Managed Services Breakup by Deployment Mode
Public Cloud Private Cloud
Hybrid Cloud Breakup by Organization Siz
e Small and Medium-sized Enterprises
Large Enterprises Breakup by End Use Indu
stry BFSI IT and Telecom
Media and Entertainment Retail
Logistics and Transport Healthcar
e Others

7
Report Description and Highlights
Report Description
Breakup by Region North America
United States Canada
Asia Pacific China
Japan India
South Korea Austral
ia Indonesia O
thers Europe Germany
France United K
ingdom Italy S
pain Russia Ot
hers

8
Report Description and Highlights
Report Description
Latin America Brazil
Mexico Others
Middle East and Africa
Note We are updating our reports, If you want
latest primary and secondary data (2022-2027)
with Cost Module, Business Strategy, Distribution
Channel, etc. Click request free sample report.

9
Report Description and Highlights
Report Description

• Competitive Landscape with Key Players
• 88 Inc. Avaya Inc. Cisco Systems Inc. Content Gur
  u Limited Five9 Inc. Genesys NICE Ltd. RingCentral
  Inc.
  Talkdesk Twilio Inc. Vocalcom Vonage.
• View Full Report with TOC List of Figure
  https//www.imarcgroup.com/cloud-based-contact-cen
  ter-market

10
Partial List of Clients
We are the trusted business partners to the
world's leading corporates, governments, and
institutions
A partial List of our Clients
11
Partial List of Clients
We are the trusted business partners to the
world's leading corporates, governments, and
institutions
A partial List of our Clients
12
Report Description and Highlights
Report Description

2019 IMARC All Rights Reserved This
Publication and all its contents unless
otherwise mentioned are copyrighted in the name
of International Market Analysis Research and
Consulting (IMARC). No part of this publication
may be reproduced, repackaged, redistributed or
resold in whole or in any part. The publication
may also not be used in any form or by and means
graphic electronic or mechanical, including
photocopying, recording, taping or by information
storage or retrieval, or by any other form,
without the express consent of International
Market Analysis Research and Consulting
(IMARC). Disclaimer All contents and data of
this publication, including forecasts, data
analysis and opinion have been based on
information and sources believed to be accurate
and reliable at the time of publishing.
International Market Analysis Research and
Consulting makes no representation of warranty of
any kind as to the accuracy or completeness of
any Information provided. IMARC accepts no
liability whatsoever for any loss or damage
resulting from opinion, errors or inaccuracies if
any found this publication. IMARC, IMARC Group
and Global Therapy Insight Series are registered
trademarks of International Market Analysis
Research and Consulting. All other trademarks
used in this publication are registered
trademarks of their respective companies.
13

Contact Us