How To Achieve Project Success With Your Outsourced Team?

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How To Achieve Project Success With Your
Outsourced Team

• Vishvajit Sande

• Mindbowser Webinar Series

www.mindbowser.com
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About the Speaker

• Vishvajit Sande

• Head of Delivery at Mindbowser
• 10 years of experience in the tech industry
• Helped 20 startups build their first version/MVP
• 5 years of experience in running Google Design
  Sprints

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First 5 to post win a free copy of the book!

• Step 1Make a LinkedIn post about your learning
  from this webinar.
• Step 2Tag Vishvajit Sande MindBowser Inc in
  the post

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What will we cover today?
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Where are we?
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Facts and numbers

• Market Value

Global Outsourcing Market was 92.5 B in 2019
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Facts and numbers

• Major Motivation

59 outsource to cut costs
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Facts and numbers

• Major Motivation

47 outsource to solve capacity issues
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Where are we?
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Why do outsourced projects fail?

• Case Studies

• IBM and Queensland Disaster
• State of Indiana and IBM
• Accenture and Hertz

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Why do outsourced projects fail?

• Major reasons

• No direct involvement with the development team
• Communication gaps
• Low quality work
• Conflicting interests

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Where are we?
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Outsourcing Strategy

• Layout the objectives

• Communicating the objectives
• Use the objectives as a base to set the agreement
  
• Choose the right staff augmentation model
• Stick to the goal

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Outsourcing Strategy

• Assessing the risks

• Influence on development strategy
• Unanticipated expenditure
• Language barriers
• Time zone factors

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Outsourcing Strategy

• Define scope/skills

• Clearly define the scope of your project (Fixed
  scope)
• Define the skills you are looking for (TM)
• Leave no room for assumptions

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Outsourcing Strategy

• Define financial terms

• Set out a development budget and payment terms
• Define the payment schedule
• Set process around approval of cost overages

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Outsourcing Strategy

• Appoint a SPOC

• Smoother communication
• Faster exchange of information
• Project management

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Where are we?
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Choosing Right Outsourcing Partner

• Look for expertise

• Technical expertise
• Similar projects
• Experience in solving complex problems
• Passion for your project

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Choosing Right Outsourcing Partner

• Ask for references

• Ask for references of 2-3 clients
• Verify if their experiences are in line with your
  expectations

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Choosing Right Outsourcing Partner

• Communication skills and proactiveness

• Evaluate the skills of the PM team
• Check proactiveness throughout the process

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Choosing Right Outsourcing Partner

• Pick who understands importance of planning

• Check for the teams who emphasize planning
• Understand the process and see the time
  allocation for planning

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Where are we?
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Working with outsourced team

• Set onboarding process for new members

• Share your vision and product roadmap (example)
• Product walkthrough
• Vision meeting call recordings
• Introduce to the entire team over video calls

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Working with outsourced team

• Consider the team as your OWN

• A passionate team member will help you achieve
  the difficult goal
• Build ownership in your team

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Working with outsourced team

• Know your team

• Monthly or quarterly 1-on-1
• Understand professional goals and align them with
  work

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Working with outsourced team

• Feedback

• Personal feedback over call
• Anonymous feedback through forms
• Set monthly calls with the management to discuss
  team feedback

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Working with outsourced team

• Set expectations from both ends

• Define a process document (example 1) (example 2)
• Define clear roles and responsibilities
• Define escalation matrix (example)

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Where are we?
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Monitoring Team Progress

• Retrospective meetings

• Create an environment of constructive criticism
• Be open to see challenges and improve

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Monitoring Team Progress

• Set measurable metrics

• Dont micro-manage
• Create metrics around - Task completeness
  (example)- Quality of delivery (example)

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Where are we?
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First 5 to post win a free copy of the book!

• Step 1Make a LinkedIn post about your learning
  from this webinar.
• Step 2Tag Vishvajit Sande MindBowser Inc in
  the post

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Where are we?
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QA

• Scan to connect on Linkedin

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Thank You

• Stay in touch

• Email vish.s_at_mindbowser.com
• Phone [phone]
• Whatsapp [phone]
• Website www.mindbowser.com

Scan to connect on Linkedin