Iberia Airlines Cancellation Policy (1) - PowerPoint PPT Presentation

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Iberia Airlines Cancellation Policy (1)

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The Iberia Airlines cancellation policy states that you can cancel your flight and get a refund under the following conditions – PowerPoint PPT presentation

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Title: Iberia Airlines Cancellation Policy (1)


1
Iberia Airlines Cancellation Policy
The Iberia Airlines cancellation policy states
that you can cancel your flight and get a refund
under the following conditions
2
You cancelled your Iberia flight to/from the
United States within 24 hours of purchasing your
ticket (also known as Iberia Airlines 24-hour
cancellation policy). Your Iberia flight was
cancelled and you decided not to catch the
alternative flight. Your Iberia flight is delayed
by 5 hours or more. Your ticket conditions allow
you to opt for a refund. If a close relative dies
and you cancel your flight. A close relative can
be a spouse, parent, child, or in-law. You are
unable to travel due to COVID-19 (as explained
under Iberia Airlines Rebooking and Refund
Options Due to COVID-19).
3
Iberia Cancellation Policy Due to Rerouting of
Flights
Iberia Airlines cancellation policy further
states that you can request a refund and receive
compensation if your flight is suddenly cancelled
or delayed under certain situations, as
explained below. The compensation will be EUR
125 if your flight distance is up to 1,500 km and
the arrival time of the rerouted flight is up to
2 hours after the arrival time of the originally
scheduled flight, and EUR 250 if the delay
exceeds 2 hours. EUR 200 if your flight is an
intra-Community flight exceeding 1,500 km and the
arrival time of the rerouted flight is up to 3
hours after the arrival time of the originally
scheduled flight. EUR 200 if your flight distance
is 1,500 3,500 km and the arrival time of the
rerouted flight is up to 3 hours after the
arrival time of the originally scheduled flight,
and EUR 400 if the delay in arrival time is more
than 3 hours. EUR 300 for all flights not
included above if the rerouted flight has an
arrival time of up to 4 hours after the arrival
time of the originally scheduled flight or EUR
600 f the delay exceeds 4 hours.
4
How to Receive Compensation from Iberia Airlines
  • Per Iberia cancellation policy, you can seek
    compensation by contacting the Booking Office,
    travel agent, or point of sale from where you
    purchased your ticket.
  • You can ask to receive the compensation by cash,
    bank check, electronic bank transfer, or as
    travel vouchers. If you opt for a travel
    voucher, you can use it later to buy tickets or
    exchange it for cash. The conditions for
    cancelling your Iberia Airlines flight booking
    will be mentioned in your booking confirmation
    e-mail. You can also access them online via
    Booking management.
  • Per Iberia cancellation policy, you will not
    qualify for compensation in the following
    situations
  • You were informed of your flights cancellation
    between 14 7 days before the scheduled
    departure date and were offered a rerouted flight
    that allows you to catch your flight up to 2
    hours before the original departure time and
    arrive at your final destination not more than 4
    hours after the original arrival time.
  • You were informed of the cancellation less than 7
    days before the scheduled departure date and
    were offered a rerouted flight that allows you to
    catch your flight up to 1 hour before the
    original departure and arrive at your final
    destination less than 2 hours after the original
    arrival time.
  • Note. Iberia Airlines cancellation policy further
    states that if you purchased your ticket from a
    third party such as a travel agency or a
    website, you must contact them directly to cancel
    and refund your ticket.

5
Iberia Airlines Cancellation Assistance
Per Iberia avios cancellation policy, if your
flight was cancelled or rerouted per the
above-mentioned conditions, you can Reroute your
flight at your convenience (subject to seat
availability). Cancel your flight and apply for
reimbursement within 7 days For the part/parts
of the journey, you did not make. For the
part/parts of the journey you made if the flight
no longer serves your purpose. For a return
flight to your first departure point if the
flight no longer serves your purpose. Iberia
Airlines flight cancellation policy also states
that if your flight is suddenly delayed, you
will be offered the following free of
charge Meals and refreshments depending on your
waiting time. 2 phone calls/e-mails/faxes. Overni
ght accommodation (if required) plus
transportation.
6
Frequently Asked Questions on Iberia Cancellation
Policy
What is the Iberia Airlines cancellation policy
regarding penalty-free cancellations? Per Iberia
cancellation policy, you can cancel your ticket
and get a refund if You cancel your flight
within 24 hours of purchasing your ticket to/from
the United States. Your Iberia flight was
cancelled and you decided not to catch the
alternative flight. Your Iberia flight is
delayed by 5 hours or more. Your ticket
conditions allow you to opt for a refund. A close
relative dies and you cancel your flight. A close
relative can be a spouse, parent, child, or
in-law. You are unable to travel due to
COVID-19 (as explained under Iberia Airlines
Rebooking and Refund Options Due to COVID-19).
The fare conditions will be mentioned in your
booking confirmation e-mail. You can also access
them online via Booking management. Note. If
you purchased your ticket from a third party such
as a travel agency or a website, you will have
to contact them directly to cancel and refund
your ticket.
7
Instead of cancelling my Iberia Airlines flight,
can I rebook it?
  • Yes, you can. Iberia Airlines post-COVID policy
    allows you to rebook your flight free of charge
    or claim a refund in the form of a travel
    voucher if your flight was affected by any of the
    following circumstances less than 15 days before
    your flights departure
  • New entry restrictions were imposed at your
    destination.
  • Mandatory lockdown or quarantine measures prevent
    you from Travelling to your destination.
  • Travelling from your city of origin.
  • You or a member of your household test positive
    for COVID-19. Note
  • You will need to provide the following as proof
    to explain why you cannot travel A medical
    certificate (for 3 above).
  • A certificate issued by the local authorities
    (for 1 and 2 above).
  • A sworn statement explaining why you cant travel
    (with date, name, place, and signature). If you
    purchased your ticket directly through
    www.iberiaexpress.com (starting with 060), you
    will need to request your voucher via this link.

8
Can I cancel my Iberia Airlines booking without
penalty?
Per Iberia air cancellation policy, you can
cancel your ticket and get a refund in the
following cases You cancel your flight to/from
the U.S. within 24 hours of purchasing your
ticket. Your flight was cancelled and you decided
not to catch the alternative flight. Your Iberia
flight is delayed by 5 hours or more. Your
ticket conditions allow you to opt for a
refund. A close relative dies and you cancel your
flight. A close relative can be a spouse, parent,
child, or in-law. You are unable to travel due to
COVID-19 (as explained under Iberia Airlines
Rebooking and Refund Options Due to
COVID-19). In all other cases, you will be
charged a penalty.
9
What is iberia 24 hour cancellation policy?
iberia 24 hour cancellation policy states that
you can cancel a flight booking to/from the
United States without any cancellation fee if
you cancel within 24 hours of purchasing your
ticket. For more information homepage
www.iberia.com Overall information for Iberia
Airlines Cancellation Policy https//www.travomoj
o.com/cancellation-policy/iberia-airlines-cancella
tion- policy/ Official website
https//www.travomojo.com/ Call us
1-866-399-0587
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