How To Create Custom On-Hold Messages Professionally

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How To Create Custom On-Hold Messages
Professionally
Youve probably been on hold with a company and
noticed that they have a pre- recorded message
playing while you wait. These on-hold messages
can be quite effective at keeping customers
minds off the time and helping them feel more at
ease. But did you know some companies take
on-hold messaging for business to the next level
by creating custom messages for their clients?
Its true! Creating customized on-hold messages
is possible and incredibly simple if done
correctly. Heres how Select The Best-automated
Message System When selecting an automated
message system, there are several key
considerations and best practices for on-hold
messages to keep in mind. It Should Be Easy To
Use You want a system with all the features you
need, but it must be simple enough to figure out
how everything works. Choosing a product that is
intuitive will make setup a breeze and ensure
that everyone on staff knows how to use it
properly. It Should Be Affordable The goal here
is not only for your business automated messages
to sound professional but also to give listeners
an accurate impression of what kind of
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company you run. But, of course, it cant happen
if youre spending enough money or being charged
exorbitant fees every month (or year). The last
thing any small business wants is for its
marketing budget to take up half its profits! So
look for an option that gives users powerful
tools without draining their accounts dry every
month (or year). Prepare And Organize Your
Script Before you begin recording the script, you
must realize that youll want to prepare and
organize this message. The following
considerations are vital in creating an on-hold
messageUse a professional-sounding on-hold
message script. Using professional terminology
will make your message sound more official and
reliable. Be concise and direct in what you say.
Your customer doesnt want to listen to a long,
rambling spiel about how amazing your product or
service is they just want the facts! Make sure
everything is clear and concise before recording
so that nobody gets confused or bored while
listening on hold! Stay consistent with branding
guidelines across other marketing
channels (website, social media profiles).
Customers should be able to identify with
who theyre listening too as soon as they hear
them speak on hold as well make sure there
arent any discrepancies between this channels
messaging vs others! Record A Professional
On-hold Message An on-hold message must be
carefully written and recorded to ensure it is
effective. Here are some tips for creating and
recording a creative on-hold message Research
your audience before writing your script to know
who will listen. It will help you determine what
kind of tone and language your audience expects
from your companys messages. Keep it short and
sweet. Most people dont want to listen to an
endless spiel when on hold they want specific
information quickly to get back to what they
were doing before picking up the phone. So your
script should be at most 60 seconds in
length. Dont read off a script. You may think
that reading off a script will save time,
but its much more difficult for listeners than
speaking because pauses between each line make
it sound unnatural and robotic rather than
friendly and engaging, like someone talking.
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Record your message in a quiet, professional
environment. If you have the option of recording
at home or in the office, choose the latter. Use
a good quality microphone with plenty of options
for sound level adjustment (i.e.,
compression). Record your message at the highest
possible quality this is important because an
on-hold message that sounds like it was recorded
on an old cassette tape will be distracting to
callers and hurt your businesss overall brand
perception. Practice every sentence until you are
comfortable with it before moving on to another
one (or simply read through all of them once for
practice). Dont worry about mistakes just
focus on getting each part right so that when you
come back later with fresh eyes, there wont be
any surprises when reading from the
script! Play Music While The Customer Is
On-hold Music is a great way to set the tone for
your on-hold message. It is used to reinforce
the brand or help create an environment more
conducive to engagement with the message. If
youre having trouble deciding, consider whether
or not you have used any music in your marketing
campaigns and see if those options are available
for purchase. The same goes for music clips
from Youtube commercials, which may also go on
hold messages in some cases. For more details
visit - https//studio52.tv/blog/how-to-create-cus
tom-on-hold- messages-professionally/