Conversational Analytics | Whiz AI

1
Whiz AI
Website https//www.whiz.ai/conversational-analyt
ics Address 220 Davidson Ave, Suite 105,
Somerset, NJ, USA 08873 Call Us 1
862-221-0401 Email seo_at_whiz.ai Google Map Link
https//g.page/whizai-somerset?share
2
Conversational Analytics

• WhizAI is a conversational natural language
  processing platform that helps scientists and
  researchers understand and analyze data.
  Conversational analytics is important because it
  allows users to query large datasets in natural
  language and get insights in real time. This
  technology can help identify patterns and trends
  in data, which can then be used to improve
  decision making.

3
What is conversational analytics and how can it
benefit businesses?
Conversational analytics is the practice of
analyzing conversations in order to glean
insights about customer behavior. By
understanding how and why customers talk to one
another, businesses can better understand
customer needs and preferences, as well as create
more engaging experiences. In addition to
providing businesses with valuable insights into
customer behavior, conversational analytics can
also be used to improve customer service. By
tracking conversations between customers and
employees, companies can identify areas of
concern and address them quickly.
4
Why is conversational analytics important for
customer service?
If you have ever called customer service, you
know that it can be a frustrating experience.
From long wait times to trying to get through to
a live person, customers often have negative
experiences with customer service. One reason
for this is that customer service interactions
are typically one-way conversations. Customer
service reps are usually not able to ask
customers questions in return, which makes it
difficult for them to understand what the
customer is saying and how they are feeling.
5
How does conversational analytics help businesses
understand customer sentiment?
Conversational analytics is a data-driven
approach to understanding customer sentiment
through conversations. By understanding the
sentiment of individual customers, businesses can
identify and react to patterns in conversation
that indicate positive or negative
sentiment. This information can help businesses
improve their customer experience and retain
loyal customers. One of the most popular
applications of conversational analytics is
customer service. By tracking the sentiment of
customers who contact customer service
representatives, businesses can see which
complaints are most common and which solutions
work best.
6
What are some of the key benefits of using
conversational analytics?

• . Conversational Analytics can help
  businesses better understand customer
  sentiment, preferences, and behavior.
• . This data can be used to improve customer servi
  ce and further strengthen relationships with custo
  mers.
• . By understanding how customers interact with a c
  ompany' s products and
• services, companies can optimize their offerings
  for maximum effectiveness. 4. Conversational Ana
  lytics also helps to identify areas where customer
  
• needs may not have been fully met and provides opp
  ortunities to improve
• those areas.
• 5 . Overall, conversational Analytics provide busi
  nesses with an
• unprecedented level of insights into the ways thei
  r customers communicate and interact with them.

7
C o n v e r s a t i o n a l a n a ly t i c s i
s i m p o r ta n t fo r b u s i n e s s e s to u
n d e r s ta n d c u s to m e r b e h a v i o r i
n o r d e r to i m p r o v e c u s to m e r s e
r v i c e , i n c r e a s e le a d s a n d s a le
s , a n d i m p r o v e th e o v e r a l l c u s
to m e r e x p e r i e n c e . B y u n d e r s
ta n d i n g h o w c u s to m e r s ta lk to o n
e a n o th e r , b u s i n e s s e s c a n b e
tte r a n t i c i p a te c u s to m e r n e e d
s a n d c r e a te a m o r e e n g a g i n g o n
l i n e a n d o ffli n e e x p e r i e n c e .
8
(No Transcript)