Online Reputation Manage - 5 ways to respond positively to a negative Glassdoor review

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Online Reputation Manage - 5 ways to respond
positively to a negative Glassdoor review
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Online Reputation Management - When a negative
Glassdoor review comes your way, it can be hard
to know what to do. It's tempting to ignore the
review or write an angry reply, but this will
only make matters worse. If you respond quickly
and professionally with genuine thanks for the
reviewer's feedback, then chances are good that
their bad review won't have any impact on your
reputation as a company or employee. In fact, it
could actually help improve your standing among
other employees! Here are some ways you can
respond positively when faced with an unhappy
Glassdoor user
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Respond to Bad Reviews quickly
Respond to bad reviews as quickly as possible.
It's important to respond to reviews in a timely
manner, but don't be too quick to respond to good
reviews either. If your company has received a
lot of good feedback and you want to show that
you are taking your employees' concerns
seriously, it can be helpful for you and them if
you respond quickly when they have something
negative or positive on their Glassdoor profile
page.
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Thank the reviewer for their feedback

• Thank the reviewer for their feedback. Even if
  you disagree with their opinion, it's important
  to acknowledge that they took time out of their
  day to give you feedback. The least you can do is
  say "thank you" and let them know that what they
  said resonated with you in some way.
• Be polite and respectful.
• Thank the reviewer for their feedback.
• Focus on the positive aspects of your business
  and use their criticism as an opportunity to
  improve yourself and what you do.

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Avoid sarcasm when responding
Sarcasm is a double-edged sword. It can be used
to show that you're not taking someone's comments
seriously, or it can be used to show that you
really are taking their comments seriously and
don't appreciate them either way. If you want to
respond in a positive way, avoid sarcasm at all
costs!
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Offer to discuss the issue offline

• The most effective way to respond is by offering
  to meet with the reviewer and discuss their
  concerns in person. 
• Offer to discuss the issue in person.
• Offer to discuss the problem over the phone.
• Offer to discuss the issue via email, if that's
  more convenient for both of you. 
• State your case in a professional way, but don't
  try to convince them that what they're saying is
  wrong or incorrect.

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Provide a way to reply privately
When you see a Negative Glassdoor Review, it's
important to respond as quickly and clearly as
possible. You want to make sure that the reviewer
feels heard, so don't make them go through the
same process as everyone elsethey should be able
to contact you privately.
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If there are specific questions or concerns they
have about their experience working with your
company, offer answers in the comment section on
their review (if they haven't already). If they
ask for more information about a specific issue,
provide links where it can be found online (e.g.,
"here's our website"). Its important to
remember that Negative Glassdoor Reviews Harm
your Reputation Management.
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The initial response should be quick and
courteous before you take steps toward resolving
the issue or responding privately. Not only will
this help you maintain integrity, but itll also
show your employees that they can trust you with
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