Redefine your Business through most Useful VoIP Features

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Redefine your Business through most Useful VoIP
Features
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Top 25 VoIP Features for Your Business Needs

• Call Queuing
• Hot Desking
• Call Monitoring
• Call Recording
• Call Analytics
• Live Chat
• Faxing Over VoIP
• Call Barge
• Call Pulling
• Call Masking
• Call Whisper
• DND
• Editable Call Flows

• Power Dialling
• Predictive Lead Scoring
• Priority Alerts
• Progressive Dialing
• Quality of Service
• Remote Call Forwarding
• Shared Call Experience
• SMS Messaging
• Video Conferencing
• Automatic Service Failover
• Automatic Service Failover
• IVR Systems
• International Local Number

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Top 25 VoIP Features for Your Business Needs
VoIP is a potent business tool to help
organizations expand their horizons. Please look
at its impactful features that have made VoIP the
most sought-after tool and redefined
businesses. In the new-age business environment,
VoIP is your ally if you wish to excel. As its
name suggests, Voice-Over-Internet Protocol
(VoIP) refers to various technologies that use
the internet to make and receive phone calls.
VoIP provides a potent business tool at a
fraction of the price of setting up and running a
conventional contact center. Additionally, it is
jam-packed with helpful features like voicemail,
conference calling, IVR, and auto
attendants. The features that different VoIP
service providers offer vary. Selecting the
calling options for your virtual phone system
that your company genuinely requires today, and
tomorrow is crucial.
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Call Queuing
Call queuing is a feature that routes incoming
calls to specific queues rather than placing them
on hold and sending them to a particular line. It
is beneficial for businesses needing more agents
to handle all incoming calls at once due to a
high call volume.
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Hot Desking
Hot desking is useful when you have workers who
work at various times and share desks or
stations, like receptionists. It runs smoothly
and smoothly when someone accesses their
information.
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Call Monitoring
Employees can have their performance evaluated
and get valuable feedback that will help them get
better moving forward. Although many companies
overlook it, it is an excellent customer service
tool.
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Call Recording
Call recording may be the best option if you want
to be confident of everything spoken during a
phone discussion. Words are communicated by
transcription, but you can learn valuable
information about a conversation by listening to
the audio instead of merely reading the
transcript.
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Call Analytics
Call analytics is a VoIP business phone function
that uses AI to monitor calls and gathers
important information. Sales and marketing
departments leverage this digital insight. From
client needs to lead generation, information is
collected.
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Live Chat
In particular, Live Chat is a fantastic
opportunity to interact with clients and provide
assistance with queries, recommendations, and
problems. Additionally, because of the
simplicity, timeliness, and informal live chat
style, more and more customers are starting to
like it.
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Faxing Over VoIP
Sending and receiving documents to anyone else
who has a fax machine can be done via a VoIP fax
service. With a VoIP system, faxing is simpler
because there is no need for cumbersome hardware,
and receiving faxes over email is simpler.
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Call Barge
A call center supervisor can listen in on calls
and intervene when an agent is experiencing
problems using a function called "call barge."
You can speak to both the agent and the customer
during the conference. Most providers include
this option by default.
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Call Pulling
Call flipping, also known as call pushing or
pulling, enables you to transfer an active call
to another device. This capability, for instance,
allows you to swiftly move a call from your
computer to your mobile phone while you are still
on it. One of the most convenient VoIP business
phone features since it offers excellent
flexibility.
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Call Masking
By masking calls, this technology causes a
different number to appear on the caller ID. For
instance, you can set up the system to show that
number from your IP phone or softphone when you
want a consumer to believe you are phoning from a
personal number.
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Call Whisper
Supervisors can use call whisper to coach their
agents during calls instead of only listening in
on them. Although the customer will not hear the
supervisor's comments, they can be helpful to the
agent in challenging circumstances.
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DND
Do Not Disturb (DND) will silence your ringer and
direct incoming calls to your voicemail, where
the caller can leave a message. This is
advantageous for workers who receive calls on
their cell phones after hours.
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Editable Call Flows
Do Not Disturb (DND) will silence your ringer and
direct incoming calls to your voicemail, where
the caller can leave a message. This is
advantageous for workers who receive calls on
their cell phones after hours.
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International Local Number
Customers can call your call centers using local
numbers in their country when you offer them
international virtual numbers. Since the data are
hosted online, no physical office is required
nationwide.
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IVR Systems
To engage callers and provide them the
opportunity to supply and access information
without a live agent, Interactive Voice Response,
or IVR, is an automated telephone system that
combines pre-recorded messages or text-to-speech
technology with a dual-tone multi-frequency
(DTMF) interface.
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Power Dialling
Power diallers make phone calls for your agents
so they may concentrate on taking notes or
answering live calls. Most power diallers
prioritize leads and filter out unfavourable call
outcomes so agents can focus on other crucial
jobs.
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Predictive Lead Scoring
The value of potential customers or leads is
ranked by call centers or sales organizations
using predictive lead scoring. This function,
which helps find ideal clients, leverages CRM
integration, AI, and customer information to
determine who will most likely convert.
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Priority Alerts
When a prioritized consumer phones in, this
feature immediately sends alerts or push
notifications.
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Progressive Dialing
With progressive dialing, your agents use
software to work through a list of contacts. As
calls become available, the dialer allocates them
and filters out undesirable call results,
including busy signals, no answers, and answering
machines. This makes the time the agent spends on
the phone lot much more effective.
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Quality of Service
This is the call's overall performance indicator.
It is quantified using several metrics, including
jitter, packet loss, burstiness of failure, and
delay.
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Remote Call Forwarding
With remote call forwarding, you can easily
forward desk calls to the field using a
smartphone or portable device.
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Shared Call Experience
Thanks to the shared call appearance, you can
share a single business phone number across many
devices. The exact number will be utilized
whether you call using your IP, softphone, or
smartphone.
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SMS Messaging
A short messaging system (SMS) through your
provider enables you to deliver brief text
messages to your database.
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Video Conferencing
You can use this tool to conduct web-based video
conference calls for more in-person business
communications. These are helpful for marketing
outside of internal collaboration through
activities like product demonstrations.
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Automatic Service Failover
This feature is also known as the A/B Fallback
switch. The main aim of this service is to switch
the internet services to 4G or other types of
networks when the main connection network is
done.
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Business Text Messaging
This is a default feature provided by many VoIP
service providers. It helps businesses to send
text messages from the app to the database that
is related to users phone numbers
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