HRSD Overview

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HRSD Module
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The What

• HRSD stands for Human Resources Service Delivery.
  Its also known as ServiceNow HR. Its a paid
  module in ServiceNow.
• HRSDs aim is to streamline an organizations HR
  processes recruitment, onboarding, employee
  self-service, employee performance, benefits,
  policies and procedures etc.,
• In a nutshell Make it easy for employees to get
  HR services

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The Problem
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The Solution
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Key Benefits

• Less Confusion and Less Cost.
• Compliance when you have things well defined
  and automated you stand a higher chance of
  being compliant (of Legal and Regulatory
  requirements).
• Data Management sensitive data leakage is
  prevented. Reporting and analysis is easier.

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Snippets - Journey

• In HRSD, one will come across Journey,
  basically, its a series of steps or tasks that
  an employee goes through in order to complete a
  specific HR process.
• The steps may involve some from the employee,
  some from the manager, others from IT, Payroll,
  HR, etc., The whole thing can be done in almost a
  self-service kind of manner.
• Lets look at an example posted on the Community
  channel.

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Snippets Journey Accelerator

• Another term one might hear is Journey
  Accelerator, simply put its a pre-built set of
  configurations, workflows, forms, and other
  components that organizations can use to quickly
  implement specific HR journeys.
• For example
• Create and manage task templates, such as
  workstation setup or planning and training
  sessions.
• Define and manage plan types for employee
  transitions, such as promotions, on-boarding,
  off-boarding, etc.,
• Employees can then view the plans, complete their
  to-do tasks, and track their progress.

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Snippets Journey
Manager assigning a plan
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Snippets Journey
Employee working through the plan along with a
mentor.
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Snippets Lets See It in Action!
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Snippets Learning Core

• Another interesting component of HRSD is the
  Learning Core it is used for training courses
  one can create courses, manage them, assign
  them to employees, track employees progress, do
  reporting, etc.,
• Interestingly, it can be integrated with a few
  3rd-party Learning Management System providers
  eg., Udemy, etc.,
• You can configure catalogs with both Internal and
  External content.

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Snippets HR Profile HR Case

• From the name HR Profile its easy to
  understand that it contains profile information
  of employees but that information is HR
  related and mostly confidential.
• HR Case very simply put is a request, raised
  either by the employee or the HR Staff. And just
  like an incident or requested in ITSM, it can
  have different statuses and data, logs, etc.,
  can be attached to it.
• Though the concept is simple it can, if used
  correctly streamline HR processes by a lot.

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Snippets Lets See It in Action!
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Snippets Manager Hub

• Managers are not left-out of HRSD.
• Manager Hub is part of the Employee Center
  portal, specially for the use of people in
  leadership/managerial posts.
• ServiceNow Effectively manage a globally
  disbursed team with a mixture of direct reports,
  as well as managers that have their own direct
  reports. Have an insight into data of all workers
  including employees, interns, and contingent
  workers and the various transitions that they may
  have

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Learning Resources

• ServiceNow Community This article gives a
  thorough overview of HRSD.
• ServiceNow Community Channel https//www.youtube.
  com/_at_ServiceNowCommunity.
• ServiceNow HRSD articles https//www.servicenow.c
  om/community/hrsd-articles/tkb-p/hr-service-delive
  ry-kb

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Thank You
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