Expansion of business services through remote working

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Expansion of business services through remote
working
Remote working is the way to function
post-pandemic. But how did it begin in the first
place? Working with remote teams is not a new
concept. It has evolved over the years through
various business models. It is a tried and tested
working model which has proved to be helpful for
companies planning to expand their operations in
foreign countries. For instance, if we look at
the evolution of business models used to expand
businesses, outsourcing and freelancing have used
remote working to a great extent. The majority
of the IT, telecommunication, and marketing
industries have used this model to expand their
businesses globally.
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Remote working and its benefits
India for instance saw a major boom in IT and
other services due to outsourcing and subsidiary
formation. Indias open-door economy has welcomed
many foreign companies to establish their
business in India. In addition, the industries
and services in India easily adapted to remote
working during COVID-19 pandemic. To get a clear
understanding of how Indias business sector has
evolved over years and how it has become a top
destination for global business expansion, refer
to our blog The best route for global business
expansion in India.

• In remote work, anyone with the right talent,
  skill set, and qualifications can find a job
  without any geographical barriers. The
  misconception that only technological, non-core
  processes, and IT-based industries can function
  remotely has completely changed. The COVID-19
  pandemic has boosted the confidence of many SMEs
  to function remotely. Now, various functions in
  industries like healthcare, pharmaceuticals,
  accounting, media, and even legal services are
  carried out smoothly through remote working.
• There was a time when working remotely was
  considered difficult, as technology didnt
  exist. The emergence of cloud computing, video
  conferencing, and advanced communication
  technologies have made it easy to work in a
  dynamic and productive remote environment!
• Remote working inspires employees to look beyond
  their local work territories, and explore work
  options worldwide with high international wages.
  Building remote teams with employees who wish
  for flexibility, varied experience, and higher
  growth works best for small and medium-sized
  enterprises that wish to test their business
  internationally.
• Remote team building is exactly what an EOR can
  help you achieve. An Employer Of Record services
  will be your legal employer and build a remote
  team for your business and will look after all
  the HR-related responsibilities to simplify the
  business expansion journey of a company.
• Let us understand how the ever-evolving business
  model of remote working has helped various
  services and business functions worldwide. This
  will give a clear view of numerous business
  options to choose from, to function and excel in
  todays remote business world!

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Expansion of business services through remote
team building

• Healthcare

The traditional doctor-patient relationship has
thrived and is now building through
telecommunication, digital media, and other
health technology. Digitization gave rise to
connected health, also referred to as
technology-enabled care that helps you access
quality care and consultation. The number of
patients preferring television has increased by
50 since 2020. In addition, the defense and
military services have incorporated
telecommunication and telemedication in their
training. They have also made impressive use of
these remote services for the treatment of
injuries on battlefields and on inaccessible
grounds.

• IT and ITES service

IT and ITES services have been spearheading the
remote working model for decades. In fact, many
companies have excelled during the COVID-19
pandemic by building remote teams and wish to
adhere to it even during normalcy. For instance,
in India, 90 of IT employees and approximately
70-80 of BPO firms, e-commerce, and SMEs have
shifted to permanent work from home and
acknowledged the success of remote work. Many IT
leaders and CEOs decided to adopt cloud
technologies and cloud-delivered applications
such as software as a service (SaaS). To make
business status tracking, team communication, and
interactions easy, and to avoid any challenges
during remote working, numerous new software and
applications were developed by ITES.
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As with the right set of tools, everything can be
simplified in remote working. These are a few
examples that can simplify working with remote
teams globally.
1. Google Drive It is an easy-to-use cloud-based solution that ensures the safe sharing and storage of documents. Files can be edited and documented collaboratively and the remote teams receive real-time updates and edits.
2. HelloSig n Its an e-signature platform on which up to 20 people can sign and get the document in their files. The entire document can be customized as per the brands identity
3. Userlane It is an easy-to-use software, which helps companies guide employees regarding the usage of any software. It is very useful in creating a step-by-step segmented guide that gives a walkthrough entire software process

• Human resources

Human resources as a business function is growing
rapidly in the teleworking switch today. Finding
the right employees remotely despite the
geographical barriers and retaining employees
virtually is at times challenging for human
resources professionals. HR services or HR teams
have opportunities for improving internal
communications rather than just providing
employees with company information. Increasing
the use of collaborative tools and cloud-based HR
software helps in smooth business continuity in
any organization. In addition, the deployment of
advanced software such as Applicant tracking
system (ATS), payroll system, and leave and
attendance tracking systems ensure
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precise and effective payroll solutions. Adoption
of in-built surveys and employee engagement
tools also provide room for improvement and
growth and help employees stay content within
the company virtually.

• Entertainment, media, and animation

The entertainment, media, animation, and content
development services have changed the way we
perceive, produce, and portray content. Heavy
investments in virtual reality, animation, and
special effects, and bolstering streaming
services such as Disney Hotstar, Netflix, and
Amazon Prime have transformed the media
landscape. Digital media revenue has increased by
31 in 2020 and will continue to rise throughout
2022. The constant need for advanced augmented
reality games, for an enhanced at-home gaming
experience, has provided innovative business
expansion opportunities for various remote
working teams such as video designers. For
example, in 2020, games created for Facebooks
Oculus Quest and Quest 2, accounted for 1
million dollars, with just the headsets bringing
in over a billion dollars.

• Education

Remote education has been under the radar
post-pandemic. The flexible delivery of
e-learning lectures and tutorials has been
instrumental in acquiring multifunctional
knowledge in the comfort of our homes.
Interactive e-learning tools, along with freedom
from constant supervision fuel remote learning
students to work and study harder. They are
responsible for their own skill and education.
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Coursera, an e-learning platform, recorded the
registration of 20 million new students in 2021.
Regionally, Africa witnessed up to 50 growth in
online course enrollment and a growth of 48 in
terms of student registrations. Remote team
building in education services has been
instrumental in educating school officials,
teachers, and parents regarding student learning
and social care during the pandemic. In fact,
the majority of the remote solutions curated for
imparting education and training online are free
universally and cater to multiple languages.

• Engineering design and drafting

As the book by Stephen Bayley and Terence Conran
rightly says, Design is intelligence made
visible. Nothing concrete can be built without a
detailed outline or design. Remote designing
services have proved to be extremely important
for accessing qualitative work in shorter
timespans. The large, interdisciplinary, and
advanced Systems-of-Systems (SoS) can be
developed due to the evolving Model-Based
Systems Engineering (MBSE) approach. In fact,
such an approach has helped in the emergence of
remote engineering design teams. These teams
comprising skilled and talented professionals,
help you develop designs for any of engineering
focus. These include mechanical, civil,
architectural, aerospace, nuclear, and many more.

• Accounting and financial services

Over the past decade, banking and financial
services have embraced digitization, improved
customer experience, and hence streamlined
banking services even during the new normal. The
development of UPI and other payment gateways
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(GooglePay, Paypal) has increased the
adaptability of digital payment into various
sectors such as retail, e-commerce, wellness,
insurance, and saving schemes. In these services,
almost all the accounting functions can be
carried out remotely. Be it taxing, auditing,
bookkeeping, budgeting, forecasting, or even
maintaining investor relationships, everything
can be carried out through a remote model of
working. In addition, there are opportunities to
develop remote working systems in areas such as
Financial Planning and Analysis (FPA) which at
times require in-person collaboration. With
proper training for banking officials and
advanced data protection strategies, financial
services can definitely thrive and succeed
through remote working.

• Digital Marketing

Modern marketing techniques have blurred the
lines between branding and PR and have developed
data-driven marketing strategies. For any SME who
wants to expand their business internationally,
digital marketing becomes the voice of the
company. It helps connect to customers globally
through social media platforms such as LinkedIn,
Instagram, and emails. As the world moves into
the digital era, it has predominantly followed
the mobile-first approach. Hence, it is
important to develop mobile-friendly marketing
material that incorporates multimedia like
videos, photos, and so on. Many companies are
heavily investing in these digital remote digital
workforces to develop top-notch digital
marketing strategies.

• Data Analytics

Various industries around the world are embracing
big data and data analytics due to its
operational gain and high efficiency. With the
help of advanced computing
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tools such as Microsoft excel, python, and SQL,
data analysts function to convert raw data into
conclusive and meaningful insights. These
insights provide light on the business problems
and deduce a statistical solution. With the
growth of various industries, the importance of
data generation, sharing and storage has
increased over the decades. In data analytics,
from scrutinizing raw data to analyzing and
interpreting it, everything can be done on a
computer remotely. As per the Jobs of tomorrow
report 2020, data analytics and Artificial
intelligence have shown the highest growth rate
of up to 41 per year. With the growth of the new
era of remote and location-independent working,
big data analysis, virtual team building, and
the development of advanced computing
techniques, we can definitely see that remote
data analytics functioning is here to stay and
will always be in demand!

• Back office support workforce

The back office workforce is an integral part of
many end-use industries such as
telecommunication, retail, and e-commerce, across
the globe. It involves non-core business
functions such as data entry, IT support, content
creation and moderation, and query management,
which is an overview focus on enhancing customer
experience. Various companies outsource these
functions to focus on expanding their
business. This is how BPOs (Business Process
Outsourcing) emerged in the market and have
helped various business sectors attain
scalability while promising highly efficient and
reproducible results. Accenture, Wipro, and Tata
Consultancy Services (TCS) are a few renowned
names that provide diverse BPO services
worldwide. ADP is another well-known name that
handles HR and payroll management for varied
companies across the world. When we talk about
countries, India is now a popular digital hub
that has grown its BPO-IT industry over the past
ten years. Remunance has been successful in
providing end-to-end HR solutions to SMEs from
various services. Here are a few instances of how
we helped companies set their foot in India.
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