Top 10 Guest Expectations From A Hotel

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Top 10 Guest Expectations From A Hotel
Every guest walking into a hotel expects
something out of the management and staff.
Everything from the ambience to the rooms to the
food and the services offered are expected to be
up to the mark, something that can prove to be a
value for their money. Whether it is a 3-star,
5-star, or 7-star hotel, expectations are made
depending upon the level of the hotel. A guest
would expect almost everything from a 7-star
hotel, and quite lesser from a 3-star one, but
expectations are always there. Weve compiled 10
expectations that guests want to experience at
any hotel they book. Ambience When a guest enters
the hotel, the first thing that catches their
attention is the environment and ambience. The
moment they put their foot in, they are already
half decided as to whether they want to go
further into enquiring about the rooms or not.
What they notice is the interiors, the lighting,
the aroma, and the music playing in the
background. All of this accounts for the ambience
of the hotel. The interiors should be spick and
span, with the paints being bright and fresh,
the furniture being up-to-date and perfect, and
everything from the foot mat to the carpet,
flooring, and ceiling being flawless. The
lighting should be adequate, one that feels
inviting and comforting. Improved lighting can
set the right mood and ambience, quickly turning
the guests mood into a positive one. The aroma
of the hotel should be pleasant that calm even
the most agitated guest. Fragrance and aroma,
after all, influence psychological behaviour and
influence the mood. Their should be soft
comforting music playing in the
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background that seems to be heard, while also not
disturbing the conversations between the guest
and the staff. Warm welcome Once the ambience has
done its part, its now the responsibility of the
staff to take care of the rest. Guests want to
be invited with a warm welcome, a pleasing
smile, and words of friendliness. The manager or
receptionist, whosoever is responsible, should
greet the guests, welcome them, and answer all of
their questions calmly and patiently. It is only
once the guests are satisfied with the front
staff, will they move on to checking the
rooms. Hygiene Hygiene is the most important
expectation when it comes to a hotel room. Lack
of cleanliness can cause a bad reputation about
your hotel, never having the guest return to you
again. When everything is neat, clean, and
hygienic, it may or may not go unnoticed. But,
when theres poor hygiene, it immediately gets
attention, making the guest complain in an
instant. This makes hygiene and cleanliness the
top priority for every hotel. Communication Guests
want effective communication whenever theyre
speaking to anyone present on the hotel staff,
may it be the manager, receptionist, housekeeper,
attendant, or even the security at the gate. A
hotels communication thus needs to be
streamlined so that the guests are completely
satisfied when theyre answered to for every
question effectively and efficiently. This means
every hotel needs to be responding timely to a
guest request, and also bring on the right
person immediately to help solve any problem that
arises during the stay. Quality and authentic
service Quality authentic service is of prime
importance. It could be hard to achieve, but
its important. It is such an experience that
will have the guest returning again, and
spreading the word to their friends and family.
Youll need polite and helpful staff to be
around, offering the guests all that they want
with a pretty smile spread across their
face. Phone service Whenever a guest needs
anything, they wont walk all the way to the
reception to ask for it. All they want to do is
pick up the phone, ask for what they want,
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and have it delivered to their room. This could
be water, beverages, food, or any other service
or enquiry. Although every hotel today has this
phone facility installed, they arent apt at
thoroughly attending to the task. This is what
puts off the guest. Guests want quick delivery
of whatever they ask for, which means the hotel
staff always needs to be at their toes. Food Most
guests prefer having their food delivered right
into their rooms, rather than having to walk
down to the restaurant within or outside of the
premises. if the hotel offers food over the
phone, there can be nothing better! The more
options they have in cuisine, the better. After
all, good food and prompt food delivery are two
factors that can cover up for any other faults or
errors in the hotels system or service. Thats
because food is a key part of a hotel
experience. Safety Every guest wants a
comfortable stay, but also one that is safe and
secure. They want to feel at home in the hotel,
even when theyre away from home. Especially
when it is about women, children, and the
elderly, safety and convenience are prime
factors. Guests also expect safety measures in
times of urgencies, which is why theyre
favouring advanced technology-based safety
measures. Value for money It is always better to
exceed guest expectations, rather than stick to
their expectations. This way theyll feel that
theyve got enough value for the money theyve
paid for the hotel stay. This means theyll be
coming back for more, and may also suggest the
hotel to their friends and relatives. Additional
amenities Any additional amenities can do no
harm. Certainly, these amenities may not be
available in budget hotels, but any 5- or 7-star
hotel can definitely afford to offer these to
the guests. Other than clean, hygienic, elegant
rooms, with 247 room amenities and services,
guests will be thrilled to receive something
extra. This could include a spa session, a
swimming pool, a gaming zone, a bar, or a
gym. So, these are 10 basic amenities that every
guest would expect from the hotel theyre
willing to book. For the guests looking to book
from the hotels in Yeshwanthpur, theres good
news! Kingston Hotel is one place you can book,
where youd get almost everything you can ask
for. Clean elegant fully-
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furnished rooms, 247 room service, 247 hot and
cold water, TV, complimentary WiFi,
complimentary breakfast, pure veg restaurant,
247 laundry service, STD/ISD direct calling,
doctor on call, and car parking ask for all of
this, and youre sure to get it, and that too at
the best price