Types Of Travellers And What They Want From A Hotel

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Types Of Travellers And What They Want From A
Hotel
Not all travellers have the same purpose for a
visit to the city. Some may be there for some
fun, others may be on a more serious working
mode. Some may be on a complete escape purpose,
others may want to mix and balance both work and
play. But, one thing that every kind of traveller
would want is a good hotel room, and decent
services. Understanding that every type of
traveller is different, and has different
expectations, hotels are upgrading themselves to
offer more personalized services to every guest
walking in. There are basically two types of
hotel stays guests may be coming in for one is
a casual stay, and the other being a business
trip. But again, a casual stay may also have
different expectations from different guest
types, depending upon whether they are a single
traveller, a retired couple, or a family.
Similarly, a business trip traveller may also
have different expectations, based on their age
group or the kind of work they need to do during
the stay. Lets talk in detail about each kind
of traveller. Casual stay People whore
travelling for a vacation, a visit around the
city, some particular shopping spree, or tourism
are those that have approached the hotel for a
casual stay. Such travellers can be too
demanding in terms of the services they need.
Because theyre out on an escape from their
regular schedules, they want more of fun, more
of comfort, and more of leisure.
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• A backpacker This category is for a traveller
  with minimal luggage, who is there just for
  experience, but wants it at a very affordable
  price. Such travellers are typically more price
  conscious and may tend to sacrifice a few
  comforts in order to get a lower bill. Theyd
  want a sight-seeing experience around the city,
  good food, and cheap accommodation. Theyll
  appreciate if they can get a guide and map that
  describe local sites and trails, with all the
  possible information they can get about the local
  culture around.
• Luxury traveller These travellers, unlike the
  backpackers, want high- quality service, no
  matter if theyd have to spend a little extra in
  order to get it. What they believe in is that
  theyre out on a vacation, so theres no harm in
  splurging a bit to pamper themselves. Luxury
  travellers will expect impeccable service,
  high-end facilities, and meticulous attention to
  detail. Theyd appreciate a hotel restaurant, a
  hotel bar, spa treatment, and exclusive
  excursions to renowned tourist spots around the
  city.
• A family When a family walks in, it has people
  of all age groups. This may include senior
  citizens, adults, teenagers, and kids. This makes
  for scattered activity preferences, which means
  they want a wide array of options from the
  hotel, such as game zone, park, swimming pool,
  spa, and trivia nights hosted.
• The retired When it is a retired couple or a
  group of senior citizen friends, theyre there
  purely for an authentic experience, memories
  theyd want to take back home and cherish for the
  rest of their lives. They want a comfortable
  stay, respectable environment, good food, and a
  perfect relaxation experience.
• Business trip
• When on a business trip, the traveller may not be
  in much demand for fun or excursion. Theyre
  there for work purposes, which will keep them
  mostly occupied throughout the day. Then, when
  they have the night to themselves, they may
  either use it to stay back in the hotel room and
  relax, or move out in the vicinity to have some
  good food and drinks, or explore the nightlife.
  It is very rare when a business traveller may be
  able to balance their work and fun mode
  together.
• Millennials Most business travellers would be
  millennials, followed by a
• few baby boomers and Generation X. While the
  latter two wouldnt

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• demand much, the millennials would. Millennials
  would try to look for new experiences while
  theyre on their trip to make the most of it.
  Along with relaxation, theyd also look for
  having an authentic experience. They want to
  cover most things in a shorter time frame. A
  great night life, a delicious cuisine, a nearby
  bar are some things theyd love. Also, any fun
  events within the hotel or surrounding area may
  interest them. For hotels who want to target
  such guests, an appealing and user-friendly
  online presence is a must!
• Generation Z Rare but significant, Generation Z
  travellers may also belong to this segment. And
  those belonging to this generation are more
  mobile-savvy. The first and foremost thing theyd
  thus want is free and superfast WiFi. Theyd
  also love high-quality food, some alcohol, and
  information about the nightlife in the city.
  Laundry services and transportation services
  from the hotels end will also be appreciated.
• Digital workers These are those guests who have
  no time for play or fun. Theyre dedicated
  workaholics, who focus only on work. Along with
  their daytime meetings, they also want to work
  at night. Computer and internet access are thus
  of prime importance to such travellers. A
  separate working space within the room will also
  be valued. A quiet and calm environment that can
  enable a better working environment is of utmost
  importance to such guests.
• A guest persona is a description of the type of
  guest walking in at a hotel. Understanding the
  guest persona can help deliver a more satisfying
  experience to every guest. Kignston Hotel
  understands this and thus strives to deliver only
  the best to every casual stay and business trip
  traveller. With clean elegant rooms, a
  comfortable stay, and 247 room services, the
  hotel offers all the very basics every hotel
  guest would want. Further, strategically located
  in Yeshwanthpur, the hotel offers both
  commercial hangout places and tourism
  opportunities to every kind of traveller. While
  the malls, the Wonderla Amusement Park, and
  Isckon Temple in the vicinity can make it a
  thrilling experience for a casual traveller, the
  hotel is already known to be an ideal choice for
  corporate travellers, as it offers great value,
  luxury, and service thats personal and par
  excellence, making it one of the best hotels in
  Yeshwanthpur!

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