Tips for making Business AV Communication Systems Better

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Tips for making Business AV Communication Systems
Better
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1) Evaluate and Identify any gaps in the current
infrastructure
All businesses now incorporate an AV backbone to
support their day to day functioning. Whether it
be collaboration, network, hardware, or even
security AV integrations have permeated every
level of our infrastructure. Let us consider the
following on the journey to improve our Business
Communication Systems
Before we can even address any improvements, it
is of absolute importance to analyze the current
communications framework of your organization. We
need to identify how each employee fits in the
scheme of things, what functions does he need to
fulfill? What tools does he have at his disposal?
Is there a gap that needs to be addressed? The
needs of e.g. a technical engineer may be
different to a that of a customer care
specialist. The former may require remote network
access and collaboration for project planning and
the latter a telephony platform to communicate
with the customer. Identifying gaps in
needs/access can yield powerful insights and
guide the organization in leveraging the correct
tools to the employees and give direction as to
what needs to be addressed in future. A one size
fits all solution would not be optimal and would
create a waste in resources.
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2) Employee Experience

• Let us assume that following on from the previous
  point, we have identified and provisioned the
  tools required by an employee. Now we need to
  ask, is the employee in question using the said
  tools to maximum benefit? Are the employees
  adopting the tools or sticking to a legacy
  product? Is there any training required?
  Continuous and/or periodic feedback from
  employees is an important aspect of maintain
  employee satisfaction. A positive employee
  experience will in turn, improve productivity and
  ultimately generate profit for your organization.

3) Keeping up with the latest
It is imperative to keep updated with regards to
new technology that is available. Can this new
technology address any pain points? Make
communication easier? With the evolving workforce
now adopting a hybrid approach, we are presented
with a unique challenge which requires utmost
flexibility without compromising on quality. For
e.g. one of the emerging trends for business
communications is the introduction of
Communications as a Platform (CPaaS), where all
communications (telephony, messaging,
conferencing, collaboration etc.) would be
incorporated in a single platform. This would
make the entirety of the organization
communications easier to manage and secure.
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4) Workplace transformation

• It is imperative to keep updated with regards to
  new technology that is available. Can this new
  technology address any pain points? Make
  communication easier? With the evolving workforce
  now adopting a hybrid approach, we are presented
  with a unique challenge which requires utmost
  flexibility without compromising on quality. For
  e.g. one of the emerging trends for business
  communications is the introduction of
  Communications as a Platform (CPaaS), where all
  communications (telephony, messaging,
  conferencing, collaboration etc.) would be
  incorporated in a single platform. This would
  make the entirety of the organization
  communications easier to manage and secure.

5) Organization Intranet
All organizations, whether small or large, have
information or data that they wish to share
across all employees e.g. Code of Conduct,
Processes for Filing a complaint to HR, etc., It
used to be that companies would share individual
documents to employees, however these could be
easily lost and cumbersome to go through. The
communication of such information is vital and
should be easily accessible. Intranet Systems are
an tool to achieve this. Now, by placing one copy
on an intranet page and setting permissions to
control who can see it, a company can share all
relevant information instantly.
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6) Security
With an increase in remote workers and therefore
network complexity and the ever evolving
malware/attacks, we can expect an increase in the
vulnerability of the organization networks. In
order to overcome this difficulty we must amp up
the security infrastructure. This will ensure
that any and all communications are protected and
secure.Now that we have discussed how to improve
Business Communications, let us further expand
this and consider the AV infrastructure. We must
absolutely update the supporting AV
infrastructure. We need to consider improving the
same so that, should we deploy any new
technologies, our existing infrastructure should
not be under distress. For example, in order to
fully support any such deployment we may need to
consider laying advanced cabling systems.In
order to facilitate a better a meeting experience
we should use advanced / latest cameras, screens,
micas, and speakers. We can promote ideation
through the introduction and integration of
interactive displays. We can further analyze
meeting rooms and treat them so as to reduce
echo, background noise, reflective surfaces,
etc., in order to further enhance the conference
experience. Whether supporting interop between
video conferencing platforms, Cisco, Zoom,
Microsoft Teams etc. or the integration across
the audio and video vendors such as Shure, Biamp,
Samsung, Sony, etc. Supporting either single
vendor or multivendor setups must also be
considered.
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