Functional and Non-Functional Requirements in Salesforce Implementation | QR Solutions

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Functional and Non-Functional Requirements
in Salesforce Implementation
W W W . Q R S O L U T I O N S . I N
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Salesforce CRM is a comprehensive platform that
covers all the necessary business processes. It
improves relationships that enterprises maintain
with partners, customers and competitors.
Salesforce system helps to streamline customer
service, sales, and marketing within the
organization, delivering features such as
effective communications, lower service costs,
and higher sales margins. Gathering
requirements is an initial and very important
stage of any project or platform implementation.
In Salesforce implementation, developers should
get all the possible requirements just before
getting into a project. Gathering functional and
non-functional requirements will help developers
establish customer expectations.
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Functional Requirements
Salesforce architects should gather requirements
of functional activities of a business. The least
expected outcome of any implementation is for a
product or project to fail. Gathering functional
requirements helps avoid potential project
failures and dissatisfied enterprises or
businesses. Some of the common functional
requirements are
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Design area scope Data definitions System
functionality User classes User interfaces
Information needs Business activities Business
procedures Salesforce architects must have deep
knowledge and understanding of the functional
requirements.
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Non-Functional Requirements
A Non-Functional requirement is the criteria that
can be accessed to judge the activities or
operation of the system. Both Non-functional
requirements and functional requirements are
equally important to implement any system, it
becomes even more pronounced in a SaaS or
Platform implementation. Salesforce architects
must have awareness and knowledge about
non-functional requirements. Some of the
non-functional requirements are Performance
Reliability Security Compatibility
Maintainability Transferability
Usability Measurements and Metrics
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Salesforce experts must gather the above-listed fa
ctors just before entering into the Salesforce
project.
In todays fast-moving digital economy, its
imperative that certified Salesforce consultants
take guidance from experienced Salesforce
architects or consultants. Each module of
Salesforce must be understood well by Salesforce
consultants to implement Salesforce with better
outcomes.
Conclusion
Salesforce is a package of multi-featured CRM.
Salesforce implementation is difficult when
consultants have the only basic knowledge. If
they get complete requirements, they can move
ahead in the project development. However,
business analytical skill is essential to gather
requirements for Salesforce implementation
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Thank You
W W W . Q R S O L U T I O N S . I N