Can you remove negative reviews on Google? - PowerPoint PPT Presentation

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Can you remove negative reviews on Google?

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Unfortunately, there is no standard method to remove negative reviews from any third-party review sites, including Google. However, this does not mean that you cannot do anything about negative reviews. Here’re the two things you can do to remove negative reviews on Google: – PowerPoint PPT presentation

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Title: Can you remove negative reviews on Google?


1
Can you remove negative reviews on Google?
  • The answer is NO! But theres more to handling
    negative reviews on Google.
  • Unfortunately, there is no standard method to
    remove negative reviews from any third-party
    review sites, including Google. However, this
    does not mean that you cannot do anything about
    negative reviews. Herere the two things you can
    do to remove negative reviews on Google
  • Contact the reviewer Respond to the review
    immediately and try to engage the reviewer in an
    offline conversation. Apologize sincerely for the
    problem that the reviewer encountered. You want
    to show readers that your staff is serious about
    providing superior service to every single
    patient. If you say the right thing, the patient
    might choose to remove the negative Google
    review. At the very least, you might be able to
    mitigate the damage as other patients reading the
    conversation will see your side of the story and
    learn a bit about your patient service skills.
  • Contact the Google team If the reviewer refuses
    to take down the negative review, you can flag
    the questionable review and request the customer
    support team at Google to remove it. You can also
    fill out a legal request for review removal if
    the review violates Googles review guidelines.
  • It is every medical practice owners worst
    nightmareyou invest your time, money, and sweat
    into the practice you built from scratch, and one
    day your hard-earned online reputation is
    tarnished by one grumpy patient with a chip on
    his or her shoulder. Because online reviews are a

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part of Googles algorithm and play an integral
role in deciding your search engine ranking, just
one negative review can tank your ranking. Ready
to take control of your online reviews? Request a
free online reputation assessment of your
practice and learn how reviews are impacting your
brand image.
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