Salesforce Customer community | QR Solutions Pvt Ltd

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Customer Community
WWW.QRSOLUTIONS.IN
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Salesforce Customer Community Services Australia
We provide Customer Community development,
implementation services around the world.
Offering a range of services which
includes Discovery sessions Solutioning, Design
and architecture Integration with external
vendor apps Migration strategies Consulting
includes strategic advice from experienced
Business Architects and Solutions Architects.
Identifying your goals and assisting you in
plotting the milestones to achieve these business
goals. Typically Initial consulting services
would deliver the clarity required by a business
to step into the implementation of salesforce
Customer Community. Consulting will
cover Business Goals and Expectations (Typically
called Discovery Sessions) Technical Design
Documentation Application augmentation Strategies
Data Integration Strategies User adoption and
Change management strategies. Digital asset
creation App Launch advise and training.
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Customer Community Implementation Services
Implementation of Customer Community can take as
little as 4 weeks for a simple implementation to
as long as 2 months for larger implementations.
In the case of Customer Community lauch, in
almost all of the cases businesses go with a
phased launch approach, feedback from a limited
audience helps in satisfying partner expectations
and limiting business disruption. Our
Implementation services include Discovery
sessions This runs on the back of initial
consulting exercise that would have mapped every
aspect of implementation. Lightning enabled
Portal development Branding and seamless
integration with corporate websites Mobile
responsive designs Migration from existing
Customer support portals Case Management Drive
support through self service Support Inside sales
Guide Customers to enhanced products and
services Implementing customer Self Service
modules like Knowledge and Chatter Answers.
Closing customer feedback looks through
configuring satisfaction surveys Additional
functionalities where required Real time
support and visibility Integration services
Seamless experience through chatbots
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Customer Portal Managed Services
Our Teams help you solve the challenges of
maintaining existing implementations within
manageable budgets, continuously assisting in
BAU Activities and enhancements, while you focus
on your business. Our Salesforce specialists
maintain your Portal implementation by providing
much needed assistance to your Customer support
management teams in Administering, , creating and
maintaining functionalities. Working closely with
your Customer Support management teams in
ensuring the customer portal is constantly
refreshed. Managed Services include Administration
Release maintenance Knowledge maintenance
Development Assistance What is Salesforce
Customer Community? Salesforce Customer
Community is a portal built on top of salesforce
platform, focused on customer (self) service and
support. Offering pure digital experience to
customers, and enhancing the companies presence
on the web, this extension to a salesforce sales
cloud and service cloud implementation is a value
add to the investment at all levels. The Customer
community offers the much required paradigm shift
for the customers to engage with the company to
access and product and service information.
Exchange of Ideas, Products and services
knowledge base, brand enhancement, prospecting
and inside sales are value adds that comes out of
the box through this offering
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What are the benefits of the Salesforce customer
community?
Digital communications are made easy through
feeds that are constantly updated Open
conversations tend to keep customer service
transparent and improves credibility Saves cost
and time by empowering the customer to get
answers to their queries among themselves By
providing customers a voice, companies can
develop and improve as per their ideal customers
feedbacks Create a unique brand experience as
the customers connect and collaborate within the
community Increase customer engagement by
rewarding with exclusive information or with
badges for their engagement
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Thank you!
www.qrsolutions.in