Innovative & Best IVR for Call Centers & Small Businesses

1
Innovative Best IVR for Call Centers Small
Businesses Direct customers to the appropriate
department and agents with Fonadas innovative
Call Center IVR solutions. What Is a Call
Center IVR Solution? Call Center IVR solutions
enable call centres and small businesses to
create effective call flows that offer consumers
an interactive and personalised experience. With
call centre IVR solutions, customers can be
directed to the appropriate department or agent
without needing the agent to connect them for
each issue manually. IVR for call centres is
designed to assist businesses with their unique
business communication needs. It helps them
enhance the customer experience through
personalised call flows and add new capabilities
to their existing CRM, giving organisations full
control over quality and productivity.
Features Of Fonadas IVR For Call Center

• Experience a premium call centre IVR solution
  from one of Indias top IVR solution providers,
  equipped with advanced features to enhance your
  communication experience.
• CRM Integration Unlock the full potential of
  your CRM ecosystem by seamlessly integrating our
  APIs with the industry's finest IVR solutions for
  small businesses and call centres.
• Unlimited Channels Make multiple calls to a
  single number and conveniently access a
  comprehensive record of answered and unanswered
  calls on your dashboard with our best IVR cloud
  solutions.
• Detailed Reporting Access real-time analytics of
  every call made from your dashboard.
• Call Scheduling Easily schedule automated calls
  for any day and time with our top-notch IVR
  solution for call centres and offices.

Types Of IVR Solutions For Call Center
Experience a premium call centre IVR solution
from one of Indias top IVR solution providers,
equipped with advanced features to enhance your
communication experience.
2
Single-Level IVR Businesses can incorporate a
solitary layer of IVR into their call flow by
utilising a Single-level IVR. This IVR type is
well-suited for simple use cases where a caller
can connect to an agent or initiate a message
with just a single input. Multi-Level IVR The
IVR system comprising multiple menu levels is
known as a multi level IVR. Managing an IVR menu
with a 0-9 prompt can complicate things. To
streamline the workflow and enhance
productivity, you can incorporate multiple layers
of IVR within your call flow.
How Does Call Center IVR Solutions Work?
Stage 01 Call centre IVRs are designed to answer
callers using a predetermined set of queries and
answers. The auto attendant feature is capable of
handling human queries and greeting callers with
the IVR menu. Stage 02 The Dual-Tone
Multi-Frequency Signalling (DTMF) feature of Call
Center IVR lets callers choose a re-determined
option from the IVR menu. Stage 03 Todays IVR
for call centres are highly advanced and they use
speech recognition features to provide
human-like interactions via a set of voice
commands. Stage 04 The IVR menu is enriched
with advanced features and it lets the caller
choose a resolution or gather information.
Benefits Of Fonadas IVR For Call Centers
Remote Call Center IVR cloud solution providers
assist businesses in establishing remote call
centres for their customers by providing
specialised IVR for call centres
solutions. Streamline Communication Forward
business calls to agents mobile phones and
landlines, regardless of location. Tailored
Client Interaction Utilise names and past
interactions to personalise client experiences
and anticipate their needs. Elevate Brand Image
Our IVR for call centre solutions enable callers
to speak with experts based on their selections
from a multilevel IVR menu, bolstering your brand
image. Effortless Setup And Activation
Integrate your CRM software seamlessly with a
plug-and-play solution without hassle. Efficientl
y Handle Large Call Volumes Advanced multi level
IVR effectively manages high call volumes by
connecting to multiple customers
automatically. Boost Lead Generation Rapid
resolution to customer needs and feedback
iteration ensures increased lead generation and
customer loyalty.
3
Frequently Asked Questions

• What is Call Center IVR Solution? Call centre
  IVR solutions enable businesses to automate
  customer interactions using predetermined menus
  for dedicated tasks. With the help of call
  centre IVR, businesses can efficiently decrease
  call wait time and improve CX with minimal human
  resources.
• Why do businesses use IVR? Custom-built menus
  within IVRs can expedite call handling,
  directing callers, or scheduling callbacks as
  needed. By utilising an IVR system, callers can
  access the required information quickly without
  needing human intervention.
• What are the types of IVR?
• IVR services can be categorised into two types
• (a). An inbound IVR system ( effectively manages
  high volumes of incoming calls) (b). Outbound
  IVR system (automatically dial outgoing calls)
• What are the top IVR solution providers in
  India? While there are many IVR solution
  providers in India, selecting the most suitable
  one is subjective and depends on personal
  preferences. Nevertheless, Fonada is presently
  among the leading IVR service providers in
  India, offering dependable cloud telephony
  solutions at reasonable prices.
• How Effective Are IVR Solutions for Small
  Businesses and Call Centres? IVR solutions are
  highly effective for small businesses and call
  centres as they can effectively handle high call
  volumes, streamline call routing, reduce wait
  times, and enhance customer experience. It also
  frees up staff to focus on more complex tasks.