Waanee.ai Complete CX platform -Real Estate

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Connect. Engage. Win
Omnichannel connectivity for your Contact Center
A Complete enterprise level contact center dialer
for all your needs
Powered By PenguinOnCloud
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1 M
35
27
Conversations Per day
Reduction in AHT
Reduction in Average pause Time
56
29
25
Improvement in First Response Time
Reduction in Call Transfer Rate
Improved SLA
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IVR DIALER CRM
Complete CX Suite for Enterprises
Inbound
Outbound
CRM
Modern IVR
Smart Routing
Call Recording
Monitoring
Self Configurable Multilevel IVR
Accelerate responses with sophisticated routing
automatic call distribution.
Auto record calls and view recordings against
customer
live monitoring, sentiment analysis, Whisper
Barge-in tools.
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Inbound
Outbound
CRM
Auto-Dialers
Priority Engine
Call Recording
Rechurn Management
Predictive Progressive Click-to -Call
An intelligent priority engine for prioritizing
communications
Record all conversations, even voice mails
Segments and target your leads based on different
logics in the system
Dynamic Dispositions
Agent Roster
Conversational AI
CDR
Create the Dispositions and Tags dynamically for
each campaign
Allow agents to act on the leads one by one
Let the Virtual assistant connect with customers
Generate complete Call Detail Record related with
all the communication
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Inbound
Outbound
CRM
360View
Multi level Hierarchy
Role Management
Cloud Data Search
Get complete lead detail on a single page
Segregate data as per the hierarchy of the
organization
Create departments and control different user
access
Cloud hosted powerful data base for your queries
and regular backups
Complete Activity History
Modular Structure
Easy APIs
Detailed Analytics
Access all activity history like calls, meetings,
emails, quotes etc.
Modular structure allows to add custom modules
like billing, accounts, quote etc. to make
conversations more useful
Easily integrate with your legacy CRMs like
Office 365, Salesforce.com etc.
Inbuilt MIS and Analytical dashboards
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WAANEE FOR INDUSTRIES
Insurance
Banking

• Sell Policies and serve customer queries against
  Policies
• Manage Multiple quotes against customers
• Provide multichannel connectivity to customers

• Sell banking plans over voice calls
• Collect lead from web in real time and connect
  over call
• Handle welcome calls via IVRs
• Collect documents over emails

Service Maintenance
Real Estate

• Collect enquiries from portals and aggregators
• Validate enquiry over call
• Maintain property inventory
• Manage channel partner sales
• Schedule Site and office visits

• 24/7 Availability and Customer Self Service
• Omni-Channel Ticketing System
• Manage Resolutions, Track Tickets Monitor SLAs

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WAANEE REAL ESTATE ADD-ONS
PROPERTY MASTER

• Create and maintain Property Master with all
  relevant property fields for commercial as well
  as residential properties
• Attach all available amenities against properties

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WAANEE REAL ESTATE ADD-ONS
PROPERTY SEARCH ENGINE / INVENTORY SEARCH

• Search property inventory based on all relevant
  parameters like
• Property Type,
• No. of rooms,
• Area required,
• Budget range,
• Availability, configuration etc.

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WAANEE REAL ESTATE ADD-ONS
ON DEMAND INTEGRATION WITH PROPERTY SEARCH
AGGREGATORS
Web To Lead
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Do you have any query?
info_at_waanee.ai
THANK YOU
https//waanee.ai
https//penguinoncloud.com
74/II, Techno Park, C Cross Road, MIDC Opp. Seepz
Gate No. 2, Andheri East Mumbai, India - 400093