Call Center Quality Assurance Guidelines

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Call Center Quality Assurance Guidelines
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Call center quality assurance ensures patient
satisfaction, loyalty, and aligns with medical
facility goals through efficient, empathetic, and
effective communication.
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1) Review Periods.
Periodically review KPIs to ensure adherence to
set standards and agent compliance with script
rules.
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2) Patient Retention.
Patient retention and feedback are crucial for
reducing acquisition costs and improving quality
assurance in healthcare.
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3) Online Reputation.
A strong online presence, including a website and
social media, helps gather patient feedback for
quality improvement.
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Sequence Health can help your healthcare call
center achieve significant results by ensuring
quality assurance guidelines are consistently
met. Click to know more.
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Contact Us!
Sequence Health
47 Perimeter Center E Suite 140, Atlanta, Georgia
30346
888.986.3638
Info_at_SequenceHealth.com
SequenceHealth.com