Elevate Your Guest Experience with Salesforce CRM

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Elevating Hospitality Experiences with Salesforce
CRM

• Transforming Hospitality Experiences, One Guest
  at a Time with FEXLE Services

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How Salesforce CRM Transforms Hospitality?

• A powerful tool that empowers hotels, resorts,
  and other hospitality businesses to create
  personalized connections, optimize operations,
  and foster lasting guest loyalty.

• Hospitality Solutions with Salesforce CRM

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Challenges in the Hospitality Industry

• Data Disarray

• Measuring ROI difficulty

• Guest information scattered across systems means
  fragmented records, missed insights, and lost
  opportunities for personalization.

• Inadequate tools for tracking guest interactions
  hinder the ability to optimize resources and
  maximize returns.

4
Challenges in the Hospitality Industry

• Inefficient communication

• Lack of personalization

• Measuring ROI difficulty

• Data Disarray

Lack of personalization

• Difficulty optimizing ROI

• Communication Chaos between departments leads to
  dissatisfied guests, inconsistent service
  delivery and impacting guest satisfaction.

• Inadequate tools for tracking guest interactions
  hinder the ability to optimize resources and
  maximize returns.

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The Solution Salesforce CRM for Hospitality
deep-dive

• A Single Platform for All Your Guest Data

• Seamless Team Collaboration

• Capture guest preferences, booking history, and
  interactions
• Manage reservations, promotions, and loyalty
  programs
• Track service requests and guest feedback

• Real-time access to guest information for all
  departments
• Improved communication and coordination across
  teams
• Increased operational efficiency

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The Solution Salesforce CRM for Hospitality
deep-dive

• Personalized Guest Experiences

• Powerful Reporting and Analytics

• Segment guests based on preferences and behaviors
  
• Deliver targeted offers and promotions
• Anticipate needs and exceed expectations

• Gain insights into guest behavior and preferences
  
• Track KPIs and measure campaign effectiveness
• Make data-driven decisions to optimize performance

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Benefits for Your Business With Salesforce CRM
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Salesforce CRM Benefits for Hopitality Industry

• Personalized Guest Experiences

• Increased Revenue

• Personalized Guest Experieces

• Increased Revenue

• Improved Guest Satisfaction

• Enhanced Operational Efficiency

• Data-Driven Decision Making

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Why FEXLE for Hospitality Salesforce CRM?
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Why Salesforce CRM for Hospitality?

• Solutions tailored to your needs

• Maximize revenue creation

• Reservation systems, guest management, and
  customized guest experiences.

• Efficient lead tracking, sales management, and
  accurate forecasting services.

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Why Salesforce CRM for Hospitality?

• On-going Support

• Ease Integration

• Ongoing support options
• Training resources
• User forums
• Admin guides Installation and
• User Guides

• Effortlessly integration with your current
  hospitality systems

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Any Questions Answers
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How does Salesforce CRM help manage guest
reservations and bookings in the hospitality
industry?

• max growth

• A Salesforce CRM helps in-
• Room Availability Tracking Room
• Inventory Management
• Automated Reservation
• Processes Integration with
• Booking Channels Payment
• Gateway Integration
• Reporting and Analytics
• Guest Communication

14
Can Salesforce CRM integrate with other systems
commonly used in the hospitality industry?

• max growth

• Yes, Salesforce CRM can integrate with-
• Property Management Systems (PMS) Integration
• Booking Engine Integration-
• Point-of-Sale (POS) Systems Integration
• Guest Feedback Platform Integration

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How can Salesforce CRM benefit the hospitality
industry?

• max growth

• Salesforce CRM can benefit the hospitality
  industry by providing-
• Centralized Guest Interaction Management
• Streamlined Reservations and Booking
• Tracking Customer Preferences
• Enhancing Personalized Guest Experiences

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Can Salesforce CRM help manage sales and revenue
in the hospitality industry?

• max growth

• Yes, Salesforce CRM offers robust sales
  management features like-
• Lead Tracking
• Account Management
• Revenue Forecasting

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