Challenges in Milk Businesses Without Milk Delivery Software

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Challenges in Milk
Businesses Without
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TABLE OF CONTENT
The story of milk business from family farms to
milk delivery business Challenges faced by milk
delivery businesses without delivery software How
can TrakOp help in handling these
challenges? Conclusion INTRODUCTION Milk is a
staple food and a daily morning requirement for
almost all households. With technological
advancements in milk delivery software solutions,
doorstep delivery has become a trend. However,
managing milk deliveries to customers doorsteps
can be operationally and logistically
challenging. Do you have a milk business? Are
you facing operational challenges that are
impacting customer satisfaction and your
revenue? This blog will explore challenges in
milk delivery businesses and offer a solution
TrakOp . Well start by understanding how these
challenges came into existence. THE STORY OF MILK
BUSINESS FROM FAMILY FARMS TO MILK DELIVERY
BUSINESSES In earlier times, most families kept
cows or other milk-producing animals as
consistent and readily available sources of fresh
milk. But, as societies evolved, people started
specializing in different occupations. This led
them to reply to others about their milk needs.
This increased the demand for milk for
individuals who still raised livestock. They
supplied milk to those who no longer raised
livestock. Urbanization accelerated this trend.
As urban cities expanded, the number of people
raising dairy animals decreased while demand
increased. This transition resulted in the
transformation of livestock raising from a
household activity to a specialized business.
Many individuals took advantage of the
opportunity of milk delivery and established
dairies to meet the growing needs of urban
populations.
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CHALLENGES FACED BY MILK DELIVERY BUSINESSES
WITHOUT DELIVERY SOFTWARE
With the ambition to deliver milk to a larger
consumer base, new challenges emerged in managing
and delivering milk efficiently. Milk delivery
businesses now face the challenge of providing
timely deliveries, managing subscriptions, and
building reliable distribution networks to reach
a wider customer base. Businesses have started
using technologies like milk delivery management
software solutions to handle these challenges.
However, many operate their milk delivery
businesses manually and encounter the
below-mentioned challenges.

• Manually managed milk delivery businesses face
  several challenges that can lead to delayed
  deliveries, stockouts or overstocking, missed or
  wrong orders, and bad debt. These impacts can
  lead to operational inefficiency, productivity,
  profitability, and customer satisfaction.
• TOP 7 CHALLENGES FACED BY MANUALLY MANAGED MILK
  DELIVERY BUSINESSES WITHOUT MILK DELIVERY
  SOFTWARE
• Difficulty in managing subscriptions
• Managing milk subscription orders manually for a
  smaller customer base is easy. However, it is
  challenging to manage subscriptions for more than
  70-100 customers. Placing, editing, or pausing
  and resuming is time-inefficient for you and your
  customers. You might forget or update the
  subscription order details in the order sheet
  when taking orders on the phone or via WhatsApp,
  SMS, or email.
• INCREASED OPERATIONAL COSTS
• Manual operation management requires staff to do
  the tasks, from taking orders to scheduling them
  and listening to customer queries. Manual tasks
  are always at risk of human error. Hiring staff
  and reworking the errors can increase operational
  costs. High operational costs can impact revenue.
  Order handling requires staff and any errors
  increase the administration and operational
  costs. The process of manually creating routes
  for multi-stop deliveries is inefficient,
  resulting in high delivery costs, and delayed
  deliveries, and reduces the efficiency and
  productivity of your drivers. When invoices are
  manually created, there is a chance of errors and
  rework, which increases costs and leads to late
  payments.
• INACCURATE STOCK COUNTING
• Counting stock manually has errors, leading to
  overstocking or stockouts. This results in losing
  potential consumers and product spoilage,
  increasing operational costs. You dont have
  precise data on stock available, required, and
  extra to be purchased to fulfill customer demand.
  You are unable to monitor the buffer stock given
  to the drivers.

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INEFFICIENT DELIVERY MANAGEMENT Manually managing
deliveries can make your deliveries inefficient,
increasing turnaround time and fuel costs and
reducing driver productivity and customer
satisfaction. Manually linking delivery schedules
and creating multiple routes can be confusing and
time-consuming. Assigning drivers to particular
routes and managing them manually is difficult.
Creating optimized multi-stop routes is difficult
and always carries the risk of errors. These
errors can lead to missing out on deliveries. The
inability to track delivery drivers in real time
makes it difficult to monitor their
performance. MISMATCH PAYMENTS AND
RECONCILIATION Payments are done online, using
payment apps, like Gpay or PayPal, and via cash.
It takes a lot of work to track online payments.
Cash payments made to the drivers are at risk of
being lost. Matching and recording payments from
transaction history on a sheet can be full of
human errors. These errors can create gaps
between the payments received and those due,
leading to bad debt. You do not have error-free
data to cross-check payments received with the
expected ones. LIMITED BUSINESS INSIGHTS Manual
business management can limit your view of your
business. Customer satisfaction, delivery
efficiency, product performance, and behavior are
difficult to understand. The inability to
understand customer behavior restricts you from
offering them a personalized experience.
Improving business operations is difficult
without knowing why deliveries are late or
incorrect. No or little data on customer
acquisition and churn can result in an inability
to develop effective marketing strategies,
understand customer behavior, and optimize
retention efforts. REVERSE LOGISTICS MANAGEMENT
AND POD Reverse logistics in the milk delivery
business refers to tracking empty milk
containers, like glass bottles returned by
customers. Delivery drivers cannot obtain proof
of delivery manually. It is impossible to track
empty milk bottles manually, which can result in
losing them. This results in financial losses,
increasing the operational costs. It makes
delivery to the intended address verification
difficult. Lack of proof of delivery can lead to
increased customer disputes and dissatisfaction.
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HOW CAN TRAKOP HELP IN HANDLING THESE CHALLENGES?
TrakOp is a SaaS technology designed for
subscription-based scheduled delivery businesses,
like milk delivery. This milk delivery system
simplifies subscription order management,
recurring invoice creation, payment collection,
delivery planning, stock management, and reverse
logistics. You may be wondering how TrakOp helps
manage these challenges. Well explore the
features of TrakOp that help manage
them. FEATURES OF TRAKOP A MILK DELIVERY
MANAGEMENT SOFTWARE TrakOp, milk delivery
management software, offers you three platforms
that work together in sync, to provide real-time
updates. These three platforms are ADMIN PANEL
FOR YOU (BUSINESS OWNER) The admin panel is a
business dashboard that provides overall
visibility of milk delivery operations, from
order processing to payment and order delivery,
in real time. It helps you manage, track, and
monitor orders, payments, stocks, and deliveries.
The system also provides reports and analytics
that help you track your business
health. FEATURES OFFERED BY THE ADMIN
PANEL Order processing Place, edit, and cancel
orders for your customers. You can also pause and
resume subscriptions. Accept orders placed from
the customer interface. You can also choose to
auto-accept the orders Auto-generate order
summaries. They can be accessed at any
time. PAYMENT COLLECTION Auto-generate recurring
invoices based on the successful deliveries made.
These invoices are shared with the customers on
the customer app and via SMS, email, and
Whatsapp. Multiple payment integrations. You can
integrate online payment gateways like Stripe,
Gpay, and PayPal. You can also accept cash
payments. Send pending payments and low wallet
balance reminders to your customers. See all the
transactions, including those credited to your
account and the customers wallets and refunds
made to customers.
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DELIVERY PLANNING AND OPTIMIZATION Define
serviceable or deliverable areas, create routes
and delivery schedules, and assign drivers to the
routes. The order placed by the customer from a
particular route will be allotted to the driver
to whom that route has been assigned. The order
is delivered on the defined schedule. Optimise
delivery routes by sequencing multi-stop
deliveries. You can live-track your drivers and
orders from the delivery maps integrated into the
system. STOCK MANAGEMENT The auto-generated
stock reports enable you to keep track of
available stock, required stock, and total stock
required. Track buffer stock that was given to
your delivery drivers. REPORTS AND
ANALYTICS Sales report total sales, all
transactions, customer-wise sales, product-wise
sales, schedule-wise sales, area-wise sales,
product performance, and reconciliation
report. Payments report payment received,
failed payments, monthly billing, driver cash
report, and, revenue per customer (ARPU) report.
Inventory report low inventory, future
inventory demand, inventory picked, and dispatch
report. Delivery report sales from product
deliveries, delivery summary, orders delivered by
drivers, and rejected order report. REVERSE
LOGISTICS Track empty milk containers that are
collected and given to the customers. Add prices
to the milk containers. You can make the price
refundable when the empty bottles are
returned. NOTIFICATIONS AND PROMOTIONS You can
send custom or personalized notifications to your
customer You can offer to refer and earn. Give
discounts and special offers to your
customers. You can also provide credit limits to
your loyal customers.
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CUSTOMER INTERFACE FOR YOUR CUSTOMERS
The customer interface can be a mobile app for
milk delivery for iOS and Android devices or a
website. This interface allows customers to
manage their orders on their own. FEATURES OF
THE CUSTOMER INTERFACE ARE The mobile app for
milk delivery provides the flexibility of
customizing orders. They can select products, and
choose delivery frequency, delivery schedules,
and the number of deliveries according to their
preference. Customers can place, edit, and cancel
orders from the mobile milk delivery app. They
can also pause and resume subscriptions. They can
access their order history from the app. Offers
flexible payment options. They can make their
payments online or in cash to the
drivers. Enables customers to receive
notifications about order status, like order
accepted, delivered, canceled, or rescheduled.
They also receive pending payments and
low-balance reminder notifications. Customers can
track their orders in real-time and receive
estimated delivery times. They can give feedback
and suggestions about the service and
products. Customers can use discounts and other
special offers given through this mobile
application. DRIVER APPLICATION FOR YOUR
DELIVERY DRIVERS The milk delivery driver app is
designed for your drivers. It gives them daily
task clarity and includes information on what
to deliver, whom to deliver, and where to
deliver. FEATURES OF THE DRIVER APP ARE Shows
delivery details like orders, addresses, and
customer names. Mark deliveries as delivered,
cancel, and reschedule. Obtain proof of delivery
in the form of a picture and digital
signature. Accept online payments by recording
the transaction ID. Collect and record the cash
on the app. Drivers and customers can confirm
payments using the OTP received from customers on
their registered numbers. The recorded entries
get auto-updated on the admin panel.
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CONCLUSION
With increasing customer demands, operating a
milk delivery business without milk delivery
management software is challenging.
Traditionally, managing orders, deliveries, and
customer interactions was prone to errors and
ineffective in meeting modern customer demands.
Implementing technology has revolutionized the
way milk delivery operations are operated. If you
are also looking for technology to improve your
business operations, book a demo and see how we
can help. Hope You Enjoyed the Read! Resource
Link https//www.trakop.com/blog/challenges-in-mi
lk-businesses-without-milk-delivery-software/
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