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Heads in Beds A Reckless Memoir of
Hotels, Hustles, and So-Called Hospitality
Paperback â July 30, 2013
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Description
In the tradition of Kitchen Confidential and
Waiter Rant, a rollicking, eye-opening,
fantastically indiscreet memoir of a life spent
(and misspent) in the hotel industry.âœHighly
amusing.âNew York Times Jacob Tomsky never
intended to go into the hotel business. As a new
college graduate, armed only with a philosophy
degree and a singular lack of career direction,
he became a valet parker for a large luxury hotel
in New Orleans. Yet, rising fast through the
ranks, he ended up working in âœhospitalityâ?
for more than a decade, doing everything from
supervising the housekeeping department to
manning the front desk at an upscale Manhattan
hotel. Heâs checked you in, checked you out,
separated your white panties from the white bed
sheets, parked your car, tasted your room-service
meals, cleaned your toilet, denied you a late
checkout, given you a wake-up call, eaten MMsout
of your minibar, laughed at your jokes, and taken
your money. In Heads in Beds he pulls back the
curtain to expose the crazy and compelling
reality of a multi-billion-dollar industry we
think we know. Heads in Beds is a funny,
authentic, and irreverent chronicle of the highs
and lows of hotel life, told by a keenly
observant insider whoâs seen it all. Prepare to
be amused, shocked, and amazed as he spills the
unwritten code of the bellhops, the antics that
go on in the valet parking garage, the
housekeeping departmentâs dirty
little secretsânot to mention the shameless
activities of the guests, who are rarely on their
best behavior. Prepare to be moved, too, by his
candor about what itâs like to toil in a highly
demanding service industry at the luxury level,
where people expect to get what they pay for (and
often a whole lot more). Employees are poorly
paid and frequently abused by coworkers and
guests alike, and maintaining a semblance of
sanity is a daily challenge. Along his journey
Tomsky also reveals the secrets of the industry,
offering easy ways to get what you need from your
hotel without any hassle. This book (and a timely
proffered twenty-dollar bill) will help you score
late checkouts and upgrades, get free stuff
galore, and make that pay-per-view charge
magically disappear. Thanks to him youâll know
how to get the very best service from any
business that makes its money from putting heads
in beds. Or, at the very least, you will keep the
bellmen from taking your luggage into the
camera-free back office and bashing it against
the wall repeatedly.
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Heads in Beds A Reckless Memoir of Hotels,
Hustles, and So-Called Hospitality Paperback â
July 30, 2013