Flight Rights EU: Your Guide to Passenger Rights Amid Airline Bankruptcy

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Your EU Passenger Rights When it comes to air
travel in the European Union, passengers have a
range of rights that can protect them in various
situations, including airline bankruptcy. This
guide will help you understand your entitlements
and how to exercise them.
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Bankruptcy Protection
Repatriation If your airline goes bankrupt while
you're abroad, you're entitled to be repatriated
at no additional cost.
Refunds You can claim a full refund for any
unused parts of your ticket if your airline
ceases operations.
Alternate Flights Airlines must provide you with
alternative travel arrangements to get you to
your final destination.
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Delays and Cancellations
Compensation You may be entitled to financial
compensation if your flight is delayed by more
than 3 hours or cancelled.
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Assistance Airlines must provide you with food,
refreshments, and accommodation if your flight is
significantly delayed.
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Rerouting Airlines must rebook you on the next
available flight to your destination, even if
it's with a different carrier.
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Lost or Damaged Luggage
Reporting You must report any issues with your
luggage to your airline as soon as possible,
typically within 7 days.
Compensation You can claim compensation if your
luggage is lost, delayed, or damaged during your
flight.
Documentation Keep all receipts and paperwork
related to your luggage claim, as this will
support your compensation request.
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Denied Boarding
Overbooking If your airline denies you boarding
due to overbooking, you're entitled to
compensation and assistance.
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Involuntary Denial Airlines can only deny
boarding for valid reasons, such as health,
safety, or security concerns.
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Volunteer Offers Airlines may ask for volunteers
to give up their seats, often offering
compensation in exchange.
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Accessibility Assistance
Mobility Airlines must provide assistance for
passengers with reduced mobility, including help
with boarding and disembarking.
Sensory Passengers with hearing or vision
impairments are entitled to customized support
and accommodations.
Medical Airlines must make reasonable efforts to
accommodate passengers with special medical needs
or equipment.
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Filing a Claim
Complaint If your airline fails to uphold your
rights, you can file a complaint with the airline
or the relevant national enforcement body.
Documentation Gather all relevant documentation,
such as booking confirmations, boarding passes,
and receipts, to support your claim.
Resolution Airlines are required to respond to
complaints within a reasonable timeframe, and you
may be entitled to compensation.
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