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2
Description
For Bulk order inquiries, please contact
huronpublishing_at_hcg.com Hardwiring Excellence
offers a road map and practical how-to guide for
creating and sustaining a culture of service and
operational excellence. In this book,
author Quint Studer, CEO of Studer Group, draws
on his personal experience as a former hospital
executive who led two organizations to the top 1
in patient satisfaction and his experience
coaching hundreds of healthcare
organizations since. Studer, a nationally
acclaimed educator, coach, and thought leader
in healthcare today, is a master storyteller,
mixing stories with personal insight, simple
tools, and in-depth recommendations on how good
organizations can become great ones.Based on
Studer Group's Nine Principles, Quint
Studer shows how to retain more employees ensure
better customer service build strong leadership,
align organizational values, goals, and results
increase communication reward and recognize
individual success while also requiring accountabi
lity and move operational performance for better
financials, market share, and growth. At the core
of the journey, he says, is a sense of
purpose, worthwhile work and making a difference.
When organizations learn how to harness this
passion in their employees, they create a success
spiral with ever increasing momentum. In fact,
Richard L. Clarke, FHFMA, President and CEO of
Healthcare Financial Management Association says,
Quint Studer's Nine Principles of service and
operational excellence provide the missing
link between people power and strong financials.
It's about courageous leadership
3
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5
Description
For Bulk order inquiries, please contact
huronpublishing_at_hcg.com Hardwiring Excellence
offers a road map and practical how-to guide for
creating and sustaining a culture of service and
operational excellence. In this book, author
Quint Studer, CEO of Studer Group, draws on his
personal experience as a former hospital
executive who led two organizations to the top 1
in patient satisfaction and his experience
coaching hundreds of healthcare organizations
since. Studer, a nationally acclaimed educator,
coach, and thought leader in healthcare today, is
a master storyteller, mixing stories
with personal insight, simple tools, and in-depth
recommendations on how good organizations can
become great ones.Based on Studer Group's Nine
Principles, Quint Studer shows how to retain more
employees ensure better customer service build
strong leadership, align organizational values,
goals, and results increase communication reward
and recognize individual success while also
requiring accountability and move operational
performance for better financials, market share,
and growth. At the core of the journey, he says,
is a sense of purpose, worthwhile work and making
a difference. When organizations learn how to
harness this passion in their employees, they
create a success spiral with ever increasing
momentum. In fact, Richard L. Clarke, FHFMA,
President and CEO of Healthcare Financial
Management Association says, Quint Studer's Nine
Principles of service and operational excellence
provide the missing link between people power and
strong financials. It's about courageous
leadership
6
Download Hardwiring Excellence Purpose,
Worthwhile Work, Making a Difference Free