What is Water Delivery Management Software? – Ultimate Guide

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WHAT IS WATER DELIVERY MANAGEMENT SOFTWARE?
ULTIMATE GUIDE
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What is Water Delivery Management Software?
Ultimate Guide
The bottled water delivery industry is
transforming significantly, seeking convenience
and efficiency as crucial benchmarks. Increasing
demand for clean and pure water has replaced
traditional delivery management methods with
modern water delivery management software that
streamlines operations and enhances customer
satisfaction. Business Research Insights states
that the global water delivery service size was
USD 19480 million in 2021 and the market is
anticipated to touch USD 29783.95 million by
2031, at a CAGR of 4.3 during the forecast
period.
Table of Content

1. What is water delivery management software?
2. Components of water delivery management software
3. Why is delivery management software needed for
   bottled water delivery services?
4. Features of delivery management software that
   help bottled water delivery business
5. Benefits of implementing water delivery software
   for bottled water delivery services
6. Conclusion

What is water delivery management software?
Water delivery management software is a cloud
solution in a subscription-based schedule
delivery model. The software solution streamlines
and simplifies bottled water delivery operations.
It automates processes, such as ordering,
recurring billing and payments, inventory
management, and multi-route delivery
planning. The delivery software for the bottled
water business includes SIX integrated modules
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• Order management software
• Payment management software
• Delivery management system
• Customer relationship management (CRM) system
• Inventory management software
• Business intelligence software

Components of water delivery management software
The water delivery software offers three
platforms that work together in sync and provide
real-time updates and notifications. The three
platforms include the admin panel, the customer
app, and the delivery driver app.
Admin Panel (business owners or managers)

• It is a web panel or platform for water delivery
  business owners or managers that enables them to
  get complete visibility and control of the
  delivery operations. It allows them to manage
  products, customers, and delivery routes. It also
  allows them to track deliveries and monitor
  driver performance. Features offered by the admin
  panel are
• Customer management
• Order processing (one-time or subscription
  orders)
• Stock management
• Delivery planning
• Route optimization
• Send notifications
• Recurring billing payments
• Reverse logistics management (empty bottle
  management)

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Customer App (consumers)

• It is a mobile interface (for Android and iOS)
  for consumers, allowing them to place and manage
  recurring orders. This water delivery app
  provides customizable features that enable
  customers to choose delivery frequency (alternate
  day, custom day, or fortnightly), schedule
  (delivery window), and number of deliveries. The
  features of a customer app for bottled water
  delivery are
• Place one-time and subscription bottled water
  orders
• Edit and delete orders (one-time and
  subscriptions)
• Reschedule deliveries
• Resume and pause subscriptions
• Customized deliveries
• Flexible payment options
• Live order tracking
• Real-time order status updates
• Refer and earn
• Access order history

Driver App (delivery drivers)

• It is a water delivery driver app (Android) that
  helps delivery drivers carry out their daily
  tasks seamlessly. The app provides complete
  delivery information about when, where, and whom
  to deliver the orders. Features of the water
  delivery app for drivers are
• Daily task clarity (customer address, schedule,
  and order details)
• Run-time order updates (modify, reschedule, and
  cancel)
• Create new orders and customer acquisition
• Record and manage empty water bottles
• Electronic proof of delivery
• Receive and record cash and digital payments

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Why is delivery management software needed for
bottled water delivery services?
The bottled water delivery business can be
profitable however, it has challenges that
should be dealt with first. Addressing these
challenges requires careful planning, investment
in technology, effective marketing strategies,
and a focus on customer satisfaction and
sustainability. Some of the key issues faced by
bottled water businesses are
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• Logistics and distribution challenges
  Efficiently planning routes manually to minimize
  costs and ensure timely deliveries is
  challenging. Delivering in urban areas without an
  optimized route can lead to delayed deliveries.
• Inaccurate inventory control Counting inventory
  can result in human errors leading to
  overstocking or stockouts. Maintaining clean and
  safe storage facilities to prevent contamination
  and spoilage of water bottles is difficult.
• Maintain customer service Manual business
  management makes maintaining consistent, on-time
  deliveries difficult. A huge communication gap
  leads to difficulties handling customer
  inquiries, complaints, and special requests.
• Marketing and branding Attracting new customers
  through multiple channels can be challenging
  without an online presence. Building brand
  loyalty to retain customers in a competitive
  market can be difficult.
• Environment concern It is difficult to address
  ecological concerns, related to plastic waste and
  promote sustainable practices. Implementing
  eco-friendly policies and practices while taking
  customer preferences into account is challenging.
• Operational inefficiencies Train staff to
  handle deliveries, customer services, and
  operational tasks can be challenging, especially
  when the staff keeps changing. Manually
  optimizing operations to reduce costs and enhance
  efficiency is not possible. It can, on the
  contrary, increase operational costs.

Features of delivery management software that
help bottled water delivery business
Water delivery business software helps streamline
operations and improve the efficiency of the
bottled water delivery business. Water delivery
software can increase operational efficiency,
lower costs, and increase customer satisfaction.
Here are some key features of such software that
can be particularly beneficial
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Delivery planning and management
The system helps you efficiently plan delivery
routes to minimize costs and ensure timely
deliveries. You can create deliverable areas,
routes, and delivery windows. Create driver
profiles, and allot routes and schedules to them.
The order from a particular route will be
auto-assigned to the driver to whom that route is
allotted. Route optimization is one of the
crucial features of this delivery management
software. It creates the shortest delivery
distance and sequences the orders in such a way
that it reduces the turnaround time of the
delivery driver. It minimizes delivery fuel
consumption and reduces overall delivery costs.
The drivers can obtain electronic proof of
delivery and mark deliveries as delivered and
canceled.
Inventory management
The system auto-generates inventory reports that
ensure optimal inventory to meet customer demand
without overstocking or stockouts. It helps
maintain clean and safe storage facilities,
preventing contamination and spoilage of water
bottles. It enables you to track and manage
buffer inventory given to the delivery drivers.
Payment collection
The water delivery system offers prepaid,
postpaid, and hybrid payment options, based on
which the invoices are created and distributed
via SMS, email, and WhatsApp. The invoices are
generated automatically based on the number of
successful deliveries The canceled deliveries are
automatically not considered in the invoice. The
system provides flexible payment options,
allowing customers to pay according to their
preferences. The system enables multiple payment
integrations, credit/ debit cards, bank wire
transfers, and cheques. The customers can also
pay in cash. The system sends pending payments
and low in-app wallet balance reminders, allowing
customers to make prompt payments and ensuring
timely payments and continual cash flow. The
delivery drivers can collect cash and online
payments and verify them via OTP as proof of
payment.
Order management
The water delivery solutions allow customers to
place orders from a white-labeled app for water
delivery. The customers can place and manage
one-time and subscription orders. They can
customize their delivery preferences, including
delivery frequency, schedule or delivery window,
and number of deliveries. Subscription orders are
convenient and do not require customers to place
orders repeatedly. They can edit, delete, cancel,
and reschedule deliveries for one-time and
subscription orders. The app empowers customers
to pause and resume subscriptions according to
their preferences. Customers can access their
order history and past invoices. They can track
their orders and receive a tentative order ETA.
Customers receive real-time order status updates
and custom and automated notifications and
reminders.
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Reverse logistics management
The reverse logistics in the bottled water
delivery business refers to tracking and managing
bottles filled and empty. You can add prices
for empty bottles, reflected on the invoice, and
link bottles with the product using the system.
The amount is refunded when the customer returns
the empty bottles. The delivery driver collects
and records the number of filled water bottles
given to the customers, the number of empty
bottles collected from the customers, and the
number of bottles (can be filled or emptied)
still with the customer.
Reporting and analytics
The system auto-generates sales, payments,
inventory, customer, and delivery reports. The
sales reports include transaction reports,
monthly recurring payment reports, product sales
reports based on area and routes, product
performance reports, and reconciliation reports.
The payment reports include payment received
reports, failed payments, monthly payment
reports, billing reports, driver cash reports,
revenue per customer reports, and container
payment reports. The software generates various
types of inventory reports, such as dispatch
reports, future inventory demand reports,
inventory picked by driver reports, and inventory
reports. The system also generates customer
reports to help you offer personalized
experiences and improve customer satisfaction.
Benefits of implementing water delivery software
for bottled water delivery services
Water delivery software for bottled water
distribution services offers several benefits
that enhance operational efficiency, customer
satisfaction, and overall business performance.
This ultimately leads to sustainable growth and
competitive advantages. The key advantages of
implementing water distribution software are
Enhanced operational efficiency

• Allows customers to place and manage orders from
  a mobile app. This removes the need for calling
  vendors and placing orders manually. It also
  improves order accuracy.
• The system automates the business processes,
  minimizing human interference and reducing
  errors. It avoids doing reworks. Accurate billing
  and reporting and the delivery of the correct
  order to the correct address, are guaranteed by
  automation.

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• Route optimization creates the shortest delivery
  route and decreases the total turnaround delivery
  time. This allows delivery drivers to deliver
  more in the defined time. The driver is
  auto-assigned to the order based on the route
  allotted to them. The orders are auto-dispatched,
  making the process fast and accurate.
• It digitizes the business, improving brand
  visibility and allowing you to implement
  efficient marketing strategies.

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Improved overall revenue (MRR)

• The system is adaptable and capable of handling
  an increasing number of customers without burning
  out.
• The drivers can acquire new customers while
  making deliveries. It reduces the customer
  acquisition cost and improves monthly recurring
  revenue.
• Subscription deliveries ensure consistent and
  fixed revenue. Customers can place subscription
  orders and set deliveries from custom to infinite
  deliveries.
• Reduced delivery turnaround time allows delivery
  drivers to serve more customers in a defined
  time, increasing revenue.
• You can send pending payments and low wallet
  balance reminders to enable customers to make
  prompt payments, improving positive cash flow.

Increased customer satisfaction (CSAT)

• Offering customers complete control to place and
  manage orders from a user-friendly mobile app
  improves the customer journey.
• Real-time tracking and order status updates
  foster transparency and improve brand image and
  reliability. It reduces customer churn rates.
• Customers can place subscription orders. They do
  not have to place orders repeatedly, offering
  convenience and increasing customer retention
  rates.
• Integrated customer relationship management (CRM)
  enables you to offer a personalized experience.
• The system allows you to offer customers
  discounts and various coupons. This improves
  customer engagement and builds customer loyalty.
• Flexible payment options enhance customer
  experience, improving customer satisfaction
  scores.

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Conclusion
Implementing water delivery software can
streamline and optimize the bottled water
delivery business, integrating various
functionalities, like route optimization, order
management, stock controlling, real-time
tracking, and delivery planning. The software
solution can enhance operational efficiency and
customer satisfaction, improving profitability.
Book a meeting with our experts and see how we
can help you streamline and optimize your bottled
water delivery business. Read More
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