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2
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Humanizing Revenue Cycle Management A workbook
with patient engagement strategies and tactics to
improve patient experience and financial outcomes
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MAGAZINE
5
Humanizing Revenue Cycle Management A workbook
with patient engagement strategies and tactics to
improve patient experience and financial outcomes
6
Description
Patient engagement is a strategy for designing
quality health care services that are responsive
to a patient8217sneeds and that empower them to
play an active role in managing their health.
Revenue cycle can no longer fall outside of that
equation and must be intertwined holistically
within the entire patient experience.This
workbook was created for individuals working in
the healthcare space, specifically in revenue
cycle management (RCM) departments, as a
go-to-guide for planning, implementing, and
evaluating their RCM patient engagement
processes. Filled with a combination of articles,
valuable tips, and workbook exercises, this book
is intended to help you understand your patients
and build strategic patient engagement practices.
Most of your patients genuinely want to pay
their bills and maintain a good financial
relationship with your organization 8212they
just need a little assistance from your end. By
understanding where your patients8217financial o
bstacles exist and helping them meet their
financial obligations with ease and
transparency, you can remedy some of their
challenges, as well as cure many of the financial
obstacles and hurdles your organization may be
currently facing.