Site Reliability Engineering Training in Hyderabad | Visualpath

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Incident Management and Response

• SRE

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Introduction to Incident Management in SRE

• Definition of Incident Management
• Importance in maintaining system reliability and
  availability
• Overview of the incident lifecycle

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Types of Incidents and Severity Levels

• Categories of incidents (e.g., service outages,
  degraded performance)
• Defining severity levels (P1, P2, etc.)
• Impact assessment and prioritization

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Incident Detection and Monitoring

• Tools and techniques for incident detection
  (monitoring systems, alerting)
• Importance of observability (metrics, logs,
  traces)
• Setting up effective alerting thresholds

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Incident Response Workflow

• Steps in the incident response process
  (Detection, Triage, Mitigation, Resolution)
• Roles and responsibilities (Incident Commander,
  Communication Lead, etc.)
• Use of run books and playbooks

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Communication During Incidents

• Importance of clear communication channels
• Internal communication (teams, stakeholders)
• External communication (customers, users)
• Examples of communication templates

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Post-Incident Analysis and Blameless Post-mortems

• Conducting post-incident reviews
• Key components of a blameless postmortem
• Identifying root causes and action items
• Continuous improvement and learning from
  incidents

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Tools and Technologies for Incident Management

• Incident tracking and management tools (JIRA,
  Pager Duty, etc.)
• Monitoring and observability tools (Prometheus,
  Granma, etc.)
• Collaboration and communication tools (Slack,
  Microsoft Teams)

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Best Practices and Future Trends

• Best practices for effective incident management
• Building a culture of resilience and reliability
• Emerging trends in incident management
• (AI Ops, automated incident response)

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CONTACT

• Site Reliability Engineering (SRE)
• Address- Flat no 205, 2nd Floor,
• Nilgiri Block, Aditya Enclave,
• Ameerpet, Hyderabad-1 
• Ph. No 91-9989971070 
• Visit www.visualpath.in 
• E-Mail online_at_visualpath.in

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THANK YOU
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