HiLite Health - AI Healthcare Solutions

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MEET YOUR NEW HEALTHCARE CONSUMER As healthcare
consumers, patients expect a high level of
service and responsiveness. Because they are at
the center of everything you do, their experience
with your organization is critical to your
success. HiLite Health understands healthcare
customer service and provides an end-to-end
Patient Experience Suite to meet this growing
need. HiLite Engage is designed to optimize your
patients experience by creating a seamless
patient journey, allowing your team to monitor in
real-time how the patient experience is
performing. Patient Satisfaction Understanding
the sentiments of your patients regarding the
care they receive and their overall experience
within your organization enables you to
proactively resolve any issues before they
escalate into significant problems. Patient
Service Recovery Patient Surveys Online Review
Patient Referrals
Patient Service Recovery Welcome to your new
Patient Service Recovery Portal, where patient
care meets compassionate resolution. HiLite
Health understands that every patient interaction
is an opportunity to provide exceptional service.
However, we also recognize that sometimes things
dont go as planned. When issues arise, our
system captures patient feedback and immediate
notifies your staff to ensure that patient
concerns are addressed swiftly, empathetically,
and effectively.

• Patient Outreach
• Our platform will keep your patients engaged with
  your practice through AI automation. Consistent
  digital communications helps keep your patients
  connected to your practice.
• Automated patient reminders
• Video messaging
• Automated rescheduling
• Outreach messaging
• Secure Chat (online and mobile)

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• Patient Scheduling
• Make it easy for patients to schedule
  appointments with HiLite Healths online
  scheduling app. Online scheduling helps increase
  new appointments, makes scheduling more
  convenient for existing patients, and integrates
  seamlessly into your existing scheduling system,
  which makes your practice more efficient.
• Easy online scheduling for patients
• Automates scheduling referrals
• Integrates with PM scheduling systems
• Automates scheduling workflow
• Fills open appointment slots
• Telehealth
• HiLite Health connects patients to providers and
  staff with technology that is convenient and
  personalized. Our technology provides real-time
  access using telehealth and automates
  communication with rich content throughout the
  patient journey to build better patient
  relationships.
• Video patient education on procedures
• Telehealth
• Video voice mail for personalized messaging
• Process automation and communication with the
  patient
• Targeted campaigns and outreach messaging

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CONNECT. PRACTICE PERFORMANCE WITH REAL-TIME
INSIGHTS. See Your Marketing ROI Instantly
Turn guesswork into growth with HiLite Connects
data-driven ROI dashboard. Go beyond clicks and
likes to see the real impact of your marketing
efforts. Track new medical billings generated,
calculate average revenue per new patient, and
understand the lifetime value of patients
acquired through HiLite Connect. Get a
crystal-clear picture of your marketings return
on investment and optimize your campaigns for
maximum profitability. HiLite Connect isnt just
about generating leads, its about generating
profitable growth for your practice.
Foster meaningful connections from lead to
lifelong patient with HiLite Connects
intelligent CRM. Say goodbye to cold leads and
impersonal outreach. HiLite Connects CRM
automatically nurtures prospects with targeted
messages, building trust and interest before
their first appointment. Yet, it doesnt stop
there. Your team has the power to personalize the
journey, communicating through emails, texts, and
even personalized voice messages. Seamless
integration with existing systems lets you
effortlessly schedule appointments directly
within the CRM to streamline workflows. Track
Phone Calls. HiLite Connect features call
tracking that lets you track calls, texts, and
chats automatically. Get the metrics you need to
spend smarter on everything from paid search to
online ads in one easy, powerful dashboard. Track
phone
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conversations, capture valuable insights, and
personalize interactions based on individual
needs all within one intuitive platform. HiLite
Connect empowers you to nurture leads with
automation, while preserving the human touch that
builds lasting patient relationships and loyalty.
Your Healthcare Websites Think of your website as
a tireless representative, presenting your
organization to new patients 24/7/365. A website
that showcases your services in a
consumer-friendly and professional manner,
speaking directly to new and current
patients. Optimized for mobile, search and new
patient acquisition, these websites offer
patient-centered content to inform, educate and
engage visitors.
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Search Engine Marketing
Get found in the top search engines like google.
SEO is more than just keywords and content on
your website. Your practice needs to be optimized
throughout the internet. This includes your
website, but also google my business, online
reviews, social media and other online channels.
Reputation Management
Healthcare reputation management (HRM) has become
crucial for doctors, medical practices, and
hospitals. With more patients turning to the
internet to find their healthcare providers,
maintaining a robust online presence and a
positive image is essential. A strong online
reputation builds confidence in your doctors
expertise. HRM involves actively managing your
image and brand to attract a larger patient base.