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The Employee Experience Revolution Increase
Morale, Retain your Workforce, and Drive Business
Growth
3
Amazon Bestseller in Organizational ChangeAmazon
Bestseller in Management SkillsAmazon Bestseller
in Business Office SkillsCreate a World-Class
WorkforceEvery business out there is interested
in earning profits. But sometimes the bottom line
is not the best indicator of a
company8217slong-term health. In the wake of
the Great Resignation,
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companies are scrambling to hold on to both
employees and profits. It turns out that
one answer is the key to both. The Employee
Experience Revolution divulges the little-known
secret of how to become a more profitable
company, in both the short and long term happy
employees. 8220Yor customers will never be any
happier than your employees. Your people . . .
create and deliver the experience that keeps
customers coming back.8221Auhors John DiJulius
III and David Murray, founder and VP of
consulting, respectively, of The DiJulius Group,
are experts in the customer and employee
experience industry. The companies they have
advised include Starbucks, Chick-fil-A, Lexus,
and The Ritz-Carlton. The goal is to have
processes and a culture that encourage employees
to naturally buy in to a company8217sbrand so
they voluntarily sing their employer8217spraise
s while providing stellar customer service. Pay
is only one factor. A healthy organization will
strive to give their employees job satisfaction
by providing purpose, recognition, appropriate
expectations, and even like-minded coworkers. The
principles in this book can be applied to any
company, large or small, to help improve how
their organization runs as well as their bottom
line.
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Bestselling
The Employee Experience Revolution Increase
Morale, Retain your Workforce, and Drive Business
Growth
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