Best Site Reliability Engineering Online Training | SRE

1
Incident Management
2
What is Incident Management?

• Content
• Define Incident Management as the
  process of identifying, analysing, and responding
  to incidents to minimize disruption to services.

3
Types of Incidents

• Content
• Explain different types of incidents (e.g., IT
  service failures, security breaches, and natural
  disasters).
• Categorize incidents based on severity (low,
  medium, high, critical).

4
Incident Management Lifecycle

• Content
• Overview of the lifecycle stages Detection,
  Logging, Classification, Investigation and
  Diagnosis, Resolution and Recovery, Closure.

5
Incident Detection and Logging

• Content
• Explain how incidents are detected (e.g.,
  monitoring tools, user reports).
• Discuss the importance of logging incidents with
  all relevant details.

6
Incident Prioritization and Classification

• Content
• How to prioritize incidents based on impact and
  urgency?
• Discuss classification categories (e.g.,
  hardware, software, security).

7
Response and Resolution

• Content
• Steps for responding to and resolving incidents.
• Include roles and responsibilities of the
  incident response team.

8
Post-Incident Review

• Content
• Importance of conducting post-incident reviews to
  learn from incidents.
• Discuss the process of documenting lessons
  learned and implementing improvements.

9
Best Practices in Incident Management

• Content
• List best practices, such as regular training,
  maintaining an up-to-date incident management
  plan, and continuous monitoring.
• Emphasize the role of communication and
  collaboration during incidents.

10
CONTACT

• Site Reliability Engineering (SRE)
• Address- Flat no 205, 2nd Floor,
• Nilagiri Block, Aditya Enclave,
• Ameer pet, Hyderabad-1 
• Ph. No 91-9989971070 
• Visit www.visualpath.in 
• E-Mail online_at_visualpath.in

11
THANK YOU
Visit www.visualpath.in