Effective FCA Complaints Handling & Procedures: Ensuring Compliance and Excellence - PowerPoint PPT Presentation

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Title:

Effective FCA Complaints Handling & Procedures: Ensuring Compliance and Excellence

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This presentation outlines the key elements of FCA complaints handling and procedures, emphasizing the importance of an effective internal complaints process. It covers the requirements for prompt acknowledgment and response, the role of root cause analysis in preventing future complaints, and the necessity of aligning written procedures with firm actions. The presentation also highlights the significance of staff training and continuous improvement to maintain compliance and avoid FCA enforcement actions. – PowerPoint PPT presentation

Number of Views:2
Date added: 3 September 2024
Slides: 8
Provided by: memaconsultants
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Transcript and Presenter's Notes

Title: Effective FCA Complaints Handling & Procedures: Ensuring Compliance and Excellence


1
Introduction to FCA Regulatory Training
Importance of FCA compliance training in
ensuring competency in financial services
roles. Understanding the three key concepts
Attaining Competence, Maintaining Competence, and
Record Keeping.
2
Core Concepts of FCA Training
Importance of accurate record-keeping for
compliance and decision-making. Ongoing training
and assessments to keep skills up to date. Steps
to ensure employees meet the required competency
levels for their roles.
3
Importance of Regulatory Compliance
Tailored solutions for maintaining ongoing
compliance, including documentation and
monitoring. Prevents breaches of FCA rules and
ensures the firm operates within legal boundaries.
4
Comprehensive Compliance Services
Expert guidance on complex regulatory
requirements and bespoke compliance
solutions. Identifying emerging risks and
regulatory changes. Continuous monitoring and
updates to ensure your firm remains compliant.
5
Why Choose MEMA Consultants?
Over a decade of experience with a team of
ex-regulators and industry specialists. Helping
hundreds of businesses gain and retain FCA
authorisation since 2019. Customized solutions to
fit the unique needs and objectives of each
client.
6
CONTACT US



contact_at_memaconsultants.com
03301330811



Suite 1810, Unit 3a,34-35 Hatton Gardens,
Holborn, EC1N 8DX

https//www.memaconsultants.com/


7
THANK YOU VERY MUCH!
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