How to Troubleshoot Common Fingerprinting Challenges

1
How to Troubleshoot Common Fingerprinting
Challenges
By Sekcheck Fingerprinting Canada
https//sekcheck.ca Address 255 13711 72
Ave, Surrey BC V3W 2P2 Phone [phone]
7779 E-mail info_at_sekcheck.ca
2

• Common Fingerprinting Challenges and How to
  Resolve Them
• 1. Poor Quality Fingerprints
• One of the most common fingerprinting challenges
  is the poor quality of fingerprints captured
  during the process. Poor quality can result from
  dry skin, excessive moisture, cuts, scars, or
  worn-out ridges.
• How to Resolve
• Preparation Before fingerprinting, ask the
  individual to hydrate their hands for a few days,
  avoid using lotions or creams right before the
  process, and gently exfoliate their fingertips to
  remove any dead skin.
• Use of Fingerprint Enhancement Techniques
  Applying a small amount of fingerprinting powder
  or lotion can improve the quality of dry
  fingerprints. Conversely, cleaning and drying the
  fingertips thoroughly can help if moisture is the
  issue.
• Rescheduling the Appointment If cuts or
  abrasions are present, it may be best to
  reschedule the appointment until the skin has
  healed.
• 2. Unsuccessful Fingerprint Capture
• In some cases, the fingerprint capture process
  may fail entirely, especially with electronic
  fingerprinting systems. This issue could be due
  to technical glitches, equipment malfunction, or
  improper technique.
• How to Resolve
• Check Equipment Ensure that the fingerprint
  scanner or ink pad is clean, functioning
  properly, and calibrated according to

the manufacturer's instructions.
3

• Proper Positioning Make sure the individual's
  fingers are positioned correctly on the scanner
  or ink pad. The entire fingertip, including the
  ridge patterns, should make contact with the
  surface.
• Restart the Process If the equipment is
  functioning properly, try restarting the
  fingerprinting process. Sometimes, simply
  reattempting the capture can resolve the issue.
• 3. Rejection of Fingerprints by Agencies
• Another significant fingerprinting challenge is
  the rejection of fingerprints by the receiving
  agency. This can happen if the fingerprints are
  smudged, incomplete, or do not meet the specific
  requirements of the agency.
• How to Resolve
• Follow Guidelines Always follow the specific
  guidelines provided by the requesting agency
  regarding fingerprinting.
• This includes the type of fingerprinting method
• (ink vs. electronic), the number of prints
  required, and any specific instructions on how
  the fingerprints should be captured.
• Request a Retake If fingerprints are rejected,
  request a retake as soon as possible. Ensure that
  the retake is done with greater attention to
  detail and quality control.
• Consult with the Agency If rejections persist,
  consult with the receiving agency to understand
  the specific reasons for the rejections and make
  the necessary adjustments.
• 4. Delay in Processing Fingerprints
• Delays in processing fingerprints can be a
  significant concern, particularly when
  fingerprints are required urgently for background
  checks or visa applications.

How to Resolve
4

• Use Expedited Services If time is of the
  essence, consider using expedited fingerprinting
  services that offer faster processing times.
• Monitor the Process Regularly check the status
  of the fingerprint processing with the service
  provider. Early identification of any issues can
  help prevent further delays.
• Provide Accurate Information Ensure that all
  personal information provided during the
  fingerprinting process is accurate to avoid
  processing delays due to discrepancies.
• 5. Technical Issues with Electronic
  Fingerprinting
• Electronic fingerprinting, while more efficient,
  can sometimes present challenges such as system
  crashes, software malfunctions, or connectivity
  issues.
• How to Resolve
• Maintain Equipment Regular maintenance of
  electronic fingerprinting equipment can prevent
  many technical issues. Ensure that software is up
  to date and that the system is regularly checked
  for any potential problems.
• Have a Backup Plan In case of system failures,
  having a backup plan, such as a secondary device
  or access to manual fingerprinting methods, can
  ensure that the process continues without
  significant delays.
• Technical Support Work closely with technical
  support teams to troubleshoot and resolve any
  issues as quickly as possible.

---------------------- End