Navigating FCA Authorisation: Key Steps and Best Practices (Part 3)

1
Introduction

• Overview of FCA Authorisation (Part 3)
• Introduction to the FCA authorisation process.
• Continuation from the previous session covering
  systems, controls, and financial promotions.
• Focus on complaints handling, financials, and the
  final application process.

2
Complaints Handling

• Firms must have a clear complaints policy that
  ensures
• Accessibility and ease for customers to complain.
• Prompt and respectful responses to complaints.
• Root cause analysis and policy review to improve
  service.
• Firms must monitor and report complaint metrics
  to senior management.

3
Financial Requirements

• Firms need to demonstrate sufficient capital and
  liquidity to meet liabilities.
• Documentation required includes
• Annual accounts.
• 3-5 year cash flow projections.
• Capital resources calculation.
• Capital and liquid resources must cover
  potential harm and ensure business
  sustainability.

4
Final Application Steps

• Ensure your application is clear, concise, and
  tailored to your business activities.
• Verify that selected permissions align with
  actual business operations.
• Avoid boilerplate answersprovide specific,
  relevant details.
• Review and check all information before
  submission to avoid regulator concerns.

5
Next Steps Resources

• Review the FCA authorisation requirements and
  ensure all procedures are in place.
• MEMA offers an ebook guide on the FCA
  authorisation process for further reference.
• Contact the team for any additional support or
  clarifications.

6
CONTACT US



contact_at_memaconsultants.com
03301330811



Suite 1810, Unit 3a,34-35 Hatton Gardens,
Holborn, EC1N 8DX

https//www.memaconsultants.com


7
THANK YOU
verymuch