Municipal Corporation Services on WhatsApp

1
Atmik Bharat Industries Pvt. Ltd.
Vertex Suite
Project Proposal Raipur Smart City Limited
Email Id Contact Address
info_at_atmikbharat.com 91 73490 64541 91 93226
41811 Block-86, Plot-2, Nehru Nagar East, Bhilai
- 490020, Chhattisgarh www.vertexsuite.in
22AAYCA7477Q1ZK
Website GSTIN
2

• Executi e Summary
• The "More Raipur" WhatsApp chatbot is a
  groundbreaking initi ate introduced by Nagar
  Nigam Raipur, with the primary goal of enhancing
  citien-centric services and making them more
  accessible. This innovati e project leverages
  the widespread use of WhatsApp on the devices of
  Raipur's residents, aiming to simplify the
  process of accessing municipal services. It
  represents a significant step towards increasing
  the digital presence and efficiency of Nagar
  Nigam Raipur in serving the community.
• One of the key advantages of using WhatsApp as a
  platorm for citen services is its widespread d
  adoption among people of all age groups. Unlike
  traditionalmethods that require users to navigate
  complex menus on websites or applications,the
  WhatsApp chatbot offers a more inintuie and
  user-friendly interface. It simplifies the
  interractioprocess by guiding users through each
  step and providing clear insnstructioon which
  butons to click or actionto take.
• The "More Raipur" WhatsApp chatbot operates as an
  interactie conversaationaagent. Users can engage
  with the chatbot in a conversationalmanner,
  asking quesstionor requesestiservices directly
  through WhatsApp. This interaction-basedapproach
  reduces the barriers to accessing
  essenntiaservices and information.Users no longer
  need to struggle with complex interfaces or spend
  tim searching for the right optionsinstead, they
  can simply engage with the chatbot and receive
  prompt responses.
• Behind the scenes, the chatbot is equipped with
  powerful computationalccapabilitiesIt can handle
  various tasks and processes seamlessly, all while
  delivering the results directly to the user's
  WhatsApp chat. This backend automationensures
  that users can obtain the informaatioor services
  they need quickly and efficiently, without the
  need for extensive manual intervenention.
• Moreover, the "More Raipur" WhatsApp chatbot
  aligns seamlessly with the broader Smart City
  Raipur project. By integratingwith the Smart City
  init iaes, it becomes a valuable tool for
  providing ng cens with easy access to a wide
  range of services and information related to
  urban planning, infrastructure development, and
  more. This integrationadds an extra layer of
  convenience, as citens can access both municipal
  and smart city services through a single,
  familiar platorm.
• In additionto its interracte features, the "More
  Raipur" WhatsApp chatbot offers an invaluable
  broadcast service that allows Nagar Nigam Raipur
  to disseminate a wide range of important
  information,updates, and notif acatioto a large
  audience instantly. This versarsatservice enables
  the government to efficiently reach out to its
  citiens and keep them informed about various
  aspects of city life, government schemes, and
  criti al alerts.
• Here are the use cases where the broadcast
  service can be efffectely y utied
• Water and Electricity-Based Alerts Citiens can
  receive rreal-timupdates about water supply
  schedules, maintenance outages, and electricity
  disruptions.This ensures that residents are well-
  informed and can plan their activitieaccordingly.
• EducationalReforms and Schemes Informationabout
  educaationareforms, scholarship
  opportunities,school enrollment dates, and other
  educaationaschemes can be shared with parents and
  students to promote access to quality education.
• Public Health Initi ates Notif acatioregarding
  health campaigns, vaccinainatdrives and disease
  preventionmeasures can be broadcasted to raise
  awareness and encourage participation.
• Public TransportationUpdates Citiens can receive
  alerts about public transportaation schedules,
  changes in routes, and updates on public
  transport infrastructure improvements.
• Community Events Announcements about cultural
  events, festials, workshops, and community
  gatherings can be sent to foster community
  engagement and participation.
• Municipal Services Updates on municipal services
  like waste collection,road repairs, and park
  maintenance can be shared, keeping citiens
  informed about the city's ongoing development
  efforts.
• Government Policy Updates Citiens can receive
  informaatioabout government policies, legislati e
  changes, and updates that affect their daily
  lives.

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• Disaster-Based Announcements In cases of natural
  disasters or emergencies, important safety
  instructionsand evacuaation noticcan be sent to
  keep ep cens safe.
• Weather-Based Alerts Citiens can receive
  weather forecasts and alerts about adverse
  weather conditionsto stay prepared.
• Traffic-Based Alerts Real-timetraffic updates,
  road closures, and diversions can be communicated
  to help citiens plan their routes efficiently.
• Road Diversion News Informationabout ongoing
  consstructiowork, road closures, and alternati e
  routes can be shared with commuters.
• By leveraging the broadcast feature within the
  "More Raipur" WhatsApp chatbot for a wide range
  of informationand alerts, Nagar Nigam Raipur not
  only enhances transparency and accessibility but
  also empowers citiens with knowledge. This
  two-way communicaatiofosters a stronger c
  connecti between the government and the
  community, leading to more informed, engaged, and
  acti e citens who can contribute to the progress
  and well-being of Raipur.
• Standard requirements
• Introducing 'More Raipur' a digital gateway to
  a smarter and more connected city experience.
  This innovati e WhatsApp chatbot is designed to
  seamlessly bridge the gap between Raipur's
  municipal services and its residents.
• A conversationbegins when a user sends "Hi,"
  triggering an automaatimessage on the user's
  screen. This message includes an introductionand
  provides opptionfor r selectia range of
  services.
• With user-friendly categories citiens can
  effortlessly access a range of services like
• Pay - pay bills instantly.
• Grievances - share concerns or issues for quick
  solution.
• RMC Update - get latest updates from Raipur
  Municipal Corporation.
• DDN Services
• Near Me Services - find local services and
  businesses around you.
• For Raipurian - discover Raipur at your
  finggerts.
• Accounts - manage your informationand preferences
  easily in account seettings.

4

• The 'Pay' sectionstreamlines financial
  trtransactionincluding
• Property tax payments
• BPMS (Building Permission Management System)
• Water connectionmanagement
• Transfer of name / transfer of ownership
  (Namantran) and
• Particip atioin cleanliness s ini ti eWselc(omSe
  wto RaaipcurhSmhart CSityu rvekshan)

This innovative chatbot ensures citizens access
city services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
paymmenotsr,rsauipppuorrting Raipur's
mor raipur
mor raipur
mor raipur
smarBt ucsitiynejossuArncceoyu. nt Experience a
citizen-driven Smart City, integrating economic,
social and environmental sustainability. Your
city, your services,
Business Account
Business Account
Business Account
Hii
Property Tax
Hii 1159 Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city
journey. Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services, one
chat away!"Book now 1159 Select services
mor raipur Welcome to Raipur Smart
City ... Pay Pay bills instantly 1159
X
1159
Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city
journey. Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services,
one chat awBaoyo!"k now Select services
1159
Enter Property ID
mor raipur Pay Pay bills instantly
mor raipur Welcome to Raipur Smart
City ... Pay Pay bills instantly 1159
Ward No.
Submit Successfully 1159
Colony name
Complete your payment https//payments.cashfree.co
m/ links/z5hgdt lbrg 1159
Pay Pay bills instantly
one chat awBaoyo!"k now Select services
1159
Search and select owners Name
Grievance Share concerns or issues for quick
solution RMC Update Get latest updates from
Raipur Municipal Corporation
Pay now Generate invoice Help
Pay Property Tax
Mobile No.
BPMS
DDN Services
Water Connection
Near Me Services Find local services and
businesses around you
Namantaran
For Raipurian Discover Raipur at your fingertips
Swachh Survekshan
Submit
Account Manage your information and preferences
easily.
Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
Message
Message
paymmenotsr,rsauipppuorrting Raipur's
mor raipur
mor raipur
smarBt ucsitiynejossuArncceoyu. nt
Business Account
Business Account
Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services, one
chat away!"Book now 1159 Select services
Hii
Hii 1159 Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city
journey. Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services, one
chat away!"Book now 1159 Select services
Track Your Proposal
X
1159
Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city journey.
Proposal Number
mor raipur Welcome to Raipur Smart
City ... Pay Pay bills instantly 1159
Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services,
Pay Pay bills instantly Grievance Share concerns
or issues for quick solution RMC Update Get
latest updates from Raipur Municipal Corporation
one chat awBaoyo!"k now Select services
1159
Pay Property Tax
BPMS
DDN Services
Water Connection
Near Me Services Find local services and
businesses around you
Namantaran
For Raipurian Discover Raipur at your
fingertips Account Manage your information and
preferences easily.
Swachh Survekshan
Track
Message

• 2- Under the 'Grievances' category in the 'More
  Raipur' chatbot, citiens can easily report and
  address specific concerns, streamlining the
  process for effffece issue re resolutiWhether
  its-
• air pollution
• solid waste
• water supply
• street lights
• encroachment
• garden maintenance
• stray catle
• hoarding or road conditions
• users can select the relevant subcategory and
  provide details. This user-friendly feature
  empowers residents to contribute directly to the
  improvement of their surroundings, fostering a
  collaborati e effort to create a cleaner, safer,
  and more efficient Raipur.

5
mor raipur
mor raipur
mor raipur
Business Account
Business Account
Business Account
mor raipur Welcome to Raipur Smart
City ... Grievance Share concerns or issues for
quick solution1159
Hii
Hii 1159 Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city
journey. Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services, one
chat away!"Book now 1159 Select services
Air Pollution
X
1159
Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city journey.
Location Addess
Air Pollution
Solid
Category Name
Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services,
Water
Sub Category
Pay Pay bills instantly Grievance Share concerns
or issues for quick solution
Street Light
Select option
one chat awBaoyo!"k now Select services
1159
Encroachment
RMC Update Get latest updates from Raipur
Municipal Corporation DDN Services
Garden
Stray Cattle
Near Me Services Find local services and
businesses around you
Hoarding
For Raipurian Discover Raipur at your
fingertips Account Manage your information and
preferences easily.
Road Repair
Submit
Message

• 3-Within the 'More Raipur' chatbot, the 'RMC
  Update' category serves as the citiens' central
  hub for staying informed about Raipur Municipal
  Corporation's activitie Dive into-
• upcoming events explore a gallery of city life,
• learn about RMC's initi ates
• access real-timelocaatiotracking
• Find essentialnumbers for-
• emergencies
• discover intriguing facts about Raipur
• stay updated on dustbin distribution
• traffic assistance
• These feature ensures Raipurians are
  well-connected and engaged with the pulse of
  their city, fostering a sense of community and
  awareness.

mor raipur
mor raipur
mor raipur
Business Account
Business Account
Business Account
mor raipur Welcome to Raipur Smart City ... RMC
update Get latest updates from Raipur
Municipal1159Corporation
Hii
Hii 1159 Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city
journey. Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services, one
chat away!"Book now 1159 Select services
1159
Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city journey.
Upcoming Activities
Gallery
Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services,
About
Pay Pay bills instantly Grievance Share concerns
or issues for quick solution RMC Update Get
latest updates from Raipur Municipal Corporation
Track My
one chat awBaoyo!"k now Select services
1159
Fire Stations
Important Numbers
DDN Services
Mor Raipur Mor
Near Me Services Find local services and
businesses around you
Dustbin Vitaran
For Raipurian Discover Raipur at your
fingertips Account Manage your information and
preferences easily.
Help Tra?c
Message
6

• 6- Under the 'For Raipurian' sectionwithin the
  'More Raipur' chatbot is designed to enhance the
  city experience for its residents. Providing
  valuable insights and opportunities,this category
  offers quick access to essentialinformaatiosuch
  as-
• air quality updates
• local events
• tree-planting init iaes
• heritage exploration
• tourist atractions
• curated list of eateries
• 'For Raipurian' is a one-stop destinatioto
  connect residents with the heart and soul of
  Raipur, prpromoting a sense of community,
  cultural engagement, and an enriched city
  lifestyle.
• Welcome to Raipur Smart City
• This innovative
• chatbot ensures citizens access city services
  effortlessly. Enjoy a user-friendly interface to
  book services and make cashless payments,
  supporting Raipur's smart city journey.

mor raipur mor raipur mor raipur mor raipur mor
raipur
Business Account mor raipur Welcome to Raipur
Smart City ... For Raipurian Discover Raipur at
your fingertips 1159
Business Account Business Account ExperBieusnicnee
sas Accitciozuennt-d n Smart
Business Account
rive
City, integrating economic, social and
environmental sustainability. Your city, your
services, one chat away!"Book now 1159 Select
services mor raipur Welcome to Raipur Smart
City ... For Raipurian Discover Raipur at your
fingertips 1159
Hii
Hii 1159 Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city
journey. Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services, one
chat away!"Book now 1159 Select services
1159
Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city journey.
mor raipur Welcome to Raipur Smart City ... Air
Quality 1159
Please select an option 1159
Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services,
Pay Pay bills instantly Grievance Share concerns
or issues for quick solution RMC Update Get
latest updates from Raipur Municipal
Corporation DDN Services
Air Quality
one chat awBaoyo!"k now Select services
1159
Events in City
mor raipur Please select an option
Plant Tree
Location
1159
Raipur Heritage
Near Me Services Find local services and
businesses around you
Tourist Places
For Raipurian Discover Raipur at your
fingertips Account Manage your information and
preferences easily.
Eateries
Message
Message
Welcome to Raipur Smart City
This innovative chatbot ensures citizens access
city services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city journey.
Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book
services and make cashless
mor raipur
mor raipur
mor raipur
paymemnotsr, sruapippourrting R ur's
aip
Business Account
Business Account
rive
ExperBieusnicneesas Accitciozuennt-d n Smart
smartBcuitsyinjeosusrAncecyo.unt Experience a
citizen-driven Smart City, integrating economic,
social and environmental sustainability. Your
city, your services,
City, integrating economic, social and
environmental sustainability. Your city, your
services, one chat away!"Book now 1159 Select
services mor raipur Welcome to Raipur Smart
City ... For Raipurian Discover Raipur at your
fingertips 1159
Hii 1159 Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city
journey. Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services, one
chat away!"Book now 1159 Select services
Hii 1159 Welcome to Raipur Smart City This
innovative chatbot ensures citizens access city
services effortlessly. Enjoy a user-friendly
interface to book services and make cashless
payments, supporting Raipur's smart city journey.
one chat awBaoyo!"k now Select services
1159
mor raipur Welcome to Raipur Smart City ... For
Raipurian Discover Raipur at your fingertips
1159
Experience a citizen-driven Smart City,
integrating economic, social and environmental
sustainability. Your city, your services,
Pay Pay bills instantly Grievance Share concerns
or issues for quick solution RMC Update Get
latest updates from Raipur Municipal Corporation
Air Quality
mor raipur Welcome to Raipur Smart
City ... Tourist Places 1159
one chat awBaoyo!"k now Select services
1159
Events in City
Plant Tree
DDN Services
Raipur Heritage
Near Me Services Find local services and
businesses around you
Tourist Places
For Raipurian Discover Raipur at your
fingertips Account Manage your information and
preferences easily.
More details
More details
More details
Eateries
Book cab
Book cab
Book cab
Message
Message
7
Service Conversations Service conversationsare
opened when you are within a customer service
window, you send a free-form message to a
customer, and no open conversationof any category
exists between you and the customer. Customer
Service Windows When a customer messages you, a
24 hour timercalled a customer service window
starts. If you are within the window, you can
send free-form messages or template messages. If
you are outside the window, you can only send
template messages. Impact measurement The
impact of the Smart City chatbot is measured
across various key dimensions to assess its
efffecteness and contributon to ciizen engagement
and service delivery. User engagement shall
closely be monitored, evaluatingthe number of
act e users and success of the operaratiochosen.
The he utalizaof services within each category,
including payments, grievances, and updates,
provides insights into the citiens' preferences
and needs. The efficiency of issue re resolutis
gauged by tracking the the taken to address
reported grievances. User feedback and
satiffactioplay a pivotal role in refining the
chatbot's 's functiona, ensuring it meets the
expectationsof Raipur citens. . Additiona, the
chatbot's role in achieving cost savings is
evaluated by comparing operationalcosts before
and aaer its implementatation. The chatbot's
accessibility and inclusivity are measured by
analysing user demographics, striving to ensure
it reaches a diverse audience. The efficiency
gains in informamatidelivery are assessed by
comparing the timetaken for users to access
informaatiothrough the chatbot versus
trtraditionmethods. Furthermore, the impact
extends to community awareness, enhancing citien
knowledge about local events, initi ates, and
city updates. If applicable, environmental impact
is considered, such as reduced paper usage due to
the shifttowards digital trransactions. If the
Smart City initi ate is well-promoted,
user-friendly, and accessible to a broad
demographic, it has the potentialto impact a
significant t porti of the populaulation. As a
rough estim te, a well-implemented and widely
adopted Smart City chatbot could
potenntiallimpact 30-40 or more of the
populationin Chhaatt arh. This, of course, is a
broad es es timaand may vary based on factors
such as digital literacy, smartphone
penetration,and the effffeceness of awareness
campaigns. It will be crucial to track user
engagement and gather specific data to provide a
more accurate assessment of the chatbot's impact
over time. Collecti ely, these metrics contribute
to a comprehensive understanding of the Smart
City chatbot's impact, demonstratingits role in
fostering a connected, informed, and efficient
urban living experience in Raipur.