ServiceNow Certification Training | ServiceNow Training

1
ServiceNow Advanced Topics

• Exploring Advanced Features and Best Practices

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2
Introduction

• Overview of ServiceNow
• Cloud-based platform for IT Service Management
  (ITSM)
• Popular for streamlining workflows and automating
  business processes
• Purpose of Advanced Topics
• Dive deeper into complex features and
  capabilities
• Focus on optimization, customization, and
  automation.

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3
Advanced Configuration Business Rules

• What are Business Rules?
• Server-side logic that triggers actions in
  ServiceNow
• Types of Business Rules
• Before/After Insert, Update, Delete
• Display Business Rules
• Async Business Rules
• Best Practices
• Keep rules as efficient as possible to improve
  performance
• Limit the use of synchronous rules to reduce
  impact on user experience.

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4
Advanced Configuration Workflows

• What is a Workflow?
• Automates multi-step processes with complex
  conditions
• Types of Workflows
• Approval, Notification, Task Management
• Advanced Workflow Topics
• Trigger Conditions Execution
• Workflow Activities (Condition, Timer, Approvals,
  etc.)
• Debugging Optimization Techniques.

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5
Server-Side and Client-Side

• Server-Side Scripting
• Glide Record, Glide System, Glide Ajax
• Writing efficient scripts to manipulate records
  on the server
• Client-Side Scripting
• Client Scripts, UI Policies, and UI Actions
• Enhancing user experience and interface
  responsiveness
• Best Practices
• Minimize heavy scripts to maintain platform speed
  and responsiveness.

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6
ServiceNow Security and Access Control

• Security Best Practices
• Role-based Access Control (RBAC)
• Data Security and Encryption
• Advanced Access Control
• Access Control Rules for granular permissions
• Setting up ACLs for tables, fields, and records
• Secure API Access using OAuth 2.0.

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7
Integrations ServiceNow with External Systems

• Overview of Integrations
• Using APIs to connect ServiceNow with external
  tools like Salesforce, Jira, and monitoring
  systems
• Advanced Integration Topics
• Integration Hub (Flow Designer, Spokes, and REST
  APIs)
• SOAP and REST API Web Services
• Scheduled Data Imports and Exports
• Using MID Server for integration with on premise
  systems.

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8
ServiceNow Performance Optimization

• Performance Optimization Techniques
• Efficient queries and indexing for faster
  database access
• Caching and data retrieval optimization
• Reducing script execution times
• Platform Health Monitoring
• Analyzing performance metrics
• Identifying bottlenecks and system errors
• Using ServiceNow Performance Analytics

91-9989971070
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9
Conclusion and QA

• Key Takeaways
• ServiceNow's advanced features empower IT teams
  to automate and optimize workflows.
• Customization and scripting allow tailoring
  ServiceNow for specific organizational needs.
• QA Open the floor for any questions from the
  audience.

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• For More Information About
• ServiceNow
• Address- Flat no 205, 2nd Floor,
• Nilgiri Block, Aditya Enclave, Ameerpet,
  Hyderabad-16
• Ph. No 91-998997107
• Visit www.visualpath.in
• E-Mail online_at_visualpath.in

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11
Thank You
Visit www.visualpath.in
91-9989971070
www.visualpath.in