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Difference between Normal, Emergency, Standard
Changes

• Understanding ITIL Change Types

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Introduction to Change Management

• Definition Change Management ensures
  standardized methods for handling changes.
• Goal Minimize disruption while implementing
  beneficial changes.
• Change Types Normal, Emergency, Standard

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3
Overview of Change Types
Change Type Purpose Approval Needed?
Normal Planned changes with varying risk levels Yes
Emergency Urgent changes to resolve major issues Yes (Fast-tracked)
Standard Pre-approved, low-risk repetitive changes No (Pre-approved)
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What is a Normal Change?

• Definition Non-urgent changes that need full
  risk assessment.
• Examples Upgrading software, replacing
  infrastructure.
• Process Initiation ? Risk Assessment ? CAB
  Approval ? Implementation
• Risk Level Varies (low to high)

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What is an Emergency Change?

• Definition A change required immediately to fix
  an issue.
• Examples Fixing a critical server crash or
  security breach.
• Process Fast-tracked with Emergency CAB (eCAB)
  approval
• Risk Level High

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What is a Standard Change?

• Definition Pre-authorized changes with known,
  low risk.
• Examples Password resets, patch updates, new
  user creation.
• Process Documented and executed without CAB
  approval
• Risk Level Low

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Key Differences at a Glance
Feature Normal Change Emergency Change Standard Change
Risk Level Medium to High High Low
Approval Required (CAB) Fast-track (eCAB) Pre-approved
Time Sensitivity Planned Immediate Routine
Example System upgrade Security patch Printer install
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Best Practices for Managing Changes

• Document all changes thoroughly
• Involve relevant stakeholders early
• Use automation tools for Standard changes
• Conduct post-implementation reviews for Normal
  and Emergency changes
• Maintain a Change Calendar

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Conclusion

• Choosing the right change type ensures smooth
  operations
• Avoids unnecessary delays or risks
• Supports IT governance and business continuity
• Quote/Takeaway Right change, right process,
  right impact.

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• For More Information About
• ServiceNow
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• Nilagiri Block, Aditya Enclave, Ameerpet,
  Hyderabad-16
• Ph. No 91-998997107
• Visit www.visualpath.in
• E-Mail online_at_visualpath.in

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Thank You
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