cec session 7

1
cec session 7

• craig milner
• GIO consultants

2
session 6 recap

• OPERATIONS MANAGEMENT
• systematic direction and control
• systems thinking
• production process
• control
• flow

3
session 6 recap contd

• PRODUCTIVITY and QUALITY
• productivity a measure of efficiency
• quality fitness for use
• watch/measure both

4
session 6 recap contd

• INVENTORY MANAGEMENT
• raw materials, WIP, finished goods
• spare parts?
• smoothens out process
• production efficiencies
• so is it good?

5
session 6 recap contd

• INVENTORY TURNS
• measure of movement
• great for comparisons
• inventory turns annual sales
• inventory

6
session 6 recap contd

• INVENTORY MANAGEMENT
• know your inventory
• watch it .. count it
• could be the difference in being profitable

7
session 6 recap contd

• TIME/STRESS MANAGEMENT
• stress pressure control
• pressure is about situation
• control is about YOU
• physical
• psychological

8
houston we have a problem!
9
problems

• problem exists when we have a gap between
  current and desired state
• only take action when there is a problem
• how do we know?

10
problems

• basic thinking patterns
• whats going on? (clarify)
• why did this happen? (understand)
• what should I do? (action)
• what lies ahead? (future)

11
problems

• taking action? wait
• not sure of the problem? .. find out
• what should have been measured?
• whats the process?
• how could it have been controlled?

12
HR management

• management getting work done through others
• all about the people
• ALL ABOUT THE PEOPLE

13
HR management contd

• organizational activities directed at
  attracting, developing and maintaining an
  effective workforce

14
HR management contd

• SYSTEMS THINKING

15
HR management contd

• SYSTEMS THINKING

INSIDE PROCESSES
INPUTS
OUTPUTS
16
HR management contd

• SYSTEMS THINKING

recruiting
17
HR management contd

• HR ACTIVITIES
• recruit select
• pay compensation
• train develop
• coach evaluate

18
HR planning

• job analysis
• job specifications

19
cec session 7

• craig milner
• GIO consultants

20
recruit select

• where do you recruit?
• how do you screen?
• application
• references
• interview
• communication

21
recruit select

• TWO THINGS TO DISTINGUISH
• offer letters
• employee handbook

22
pay compensation

• different terms
• many options
• benefits
• incentives
• intangibles

23
pay compensation contd

• FOR WHAT?
• skill
• contribution
• loyalty

24
pay compensation contd

• HOW MUCH?
• determine a scale
• position on it

25
its all about the money right?
26
managing people

• IN PRAISE of MICRO-MANAGING
• more coaching
• more guidance
• clearer goals
• more constructive criticism

27
managing people

• KNOW YOU .. YOUR STYLE
• solo
• osmosis
• managerial
• systems
• figurehead

28
managing people

• FOUR THINGS
• properly trained
• satisfied with work conditions
• get feedback
• are motivated

29
developing/coaching

• SET OURSELVES UP
• factual
• impersonal
• timing
• location

30
developing/coaching contd

• ENSURE RECIPIENT
• clear and full understanding
• knows what needs to change/happen
• start stop - continue
• owns the process

31
performance mgmt

• behaviour must be changed
• not discipline

32
performance mgmt contd

• PRINCIPLES
• behaviour based
• regain a contributor
• no surprises
• progressive

33
performance mgmt contd

• STEPS
• formal documented feedback
• FDF action plan
• FDF action plan consequences
• consequences

34
cec session 7

• craig milner
• GIO consultants