DESC Year in Review

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DESC Year in Review Customer Depot
Complaint Program DESC-BQ November 20, 2003
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Overview

• Bulk quality issues
• Data review
• Problem categories
• Into-Plane quality issues
• Data review
• Problem categories
• PC S quality issues
• Data review
• Problem categories
• Bunkers
• Data review
• Problem categories

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Three Year Bulk Complaint History
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CONUS vs. OCONUSBulk Reporting CY03
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CY03 Bulk Problems
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Bulk Depot Complaints

• Thermal Stability
• Equilon/Saraland, AL
• Tyndall AFB
• Eglin AFB
• Plantation Pipeline
• DFSP Montgomery, AL
• DFSP Bremen, GA

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Bulk Depot ComplaintsCont.

• Particulates
• Plantation Pipeline
• DFSP Macon, GA
• DFSP Bremen, GA
• DFSP Montgomery, AL

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Three Year Into-Plane Complaint History
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Areas of Concern

• Issue
• Area labs directing QARs to investigate
• Area labs not notifying DESC-BQ on first failure
• Action
• Area labs provide testing service
• Area labs are to notify DESC-BQ for all failures

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CONUS vs. OCONUSInto-Plane Reporting
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CY03 Into-Plane Problems
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Into-Plane Complaints

• Thermal Stability
• Most common Into-Plane failure
• In Florida
• Sarasota
• Clearwater
• Brooksville

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Three Year PCS Complaint Reporting History
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CY03 PCS Problems
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Three Year Bunker Complaint History
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CY03 Bunker Complaint Data
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Conclusions

• Historical trend shows three year decrease in
  complaints
• Reporting problems to the BQ staff is critical to
  customer support
• Recording of the quality complaints allows us to
  track issues at hand