Key Performance Indicators

1
Key Performance Indicators

• Dr. Will Swan

2
KPIs are everywhere

• In the public sector who have to have them
• In the private sector becoming more common
• A lot of people doing them badly
• Forget that measurement is a waste of money
• Change is what is important

3
Why have them?

• Can be useful
• Shorthand to tell us about projects
• Tell other people about how we do
• Use them to drive change

4
So how can I do them?

• Generally people try to be too clever or make
  things too complicated
• Lots of data and information can be difficult to
  manage
• Start with the basics
• We need to think about what is important and
  measure that

5
Whats important?

• We can think about what makes a good project
  time, cost, quality, safety, happy client?
• We can think about what makes a good business
  profit, low staff turnover, repeat business?
• What is important to us as a business to know?
  profit, safety etc.?
• What is important to tell clients waste, local
  labour, energy use?

6
What now?
We pick a number of KPIs which look at our
projects and business. This should allow us to
have a broad understanding of what is going on
with important issues No more that 8 - 12

• Time
• Cost
• Quality
• Happy Clients
• Profit
• Safety
• Waste
• Staff Turnover

7
Many of these have a way of doing them already

• Client Satisfaction
• Predictability Time
• Predictability Cost
• Defects

• Employee Satisfaction
• Health and Safety
• Staff Turnover
• Sickness and Absence

• Waste Off Site
• Energy Use
• Biodiversity

Select your individualKPIs to address
triplebottom line issues
Develop bespoke KPIsor use other peoples
8
Calculating KPIs - Benchmarking
70 Better
30 Poorer
9
Radar Charts

• Easy way to report multiple KPIs
• Further out better the performance
• People must be trained to understand them

10
KPI Engine
11
Radar Charts
Automatically benchmarks and creates charts
12
Local Authority Use
Compare performance across projects
13
Local Authority Use
Compare contractors in a framework
14
Other Performance

• KPI Engine for COE will allow numeric
  non-benchmarked performance to be included -
  cant always benchmark everything
• Jobs Created
• Efficiency Savings
• Waste Diverted from Landfill
• Able to Report for single or many projects

15
Whats really important?

• All this up to here is waste need to make time
  to makes changes
• Only when we change stuff do we add any benefit
  to the business
• It is an ongoing process
• Done badly it is a pain done well can make a
  real difference to how you do things

16
Continuous Improvement Process
17
What help is there?

• COE will provide free licences for 1 year
• CCI will provide support to help implement KPI
  systems and guidance for systems, questionnaires
  and reporting processes
• will.swan_at_ccinw.com