LT John Mcglorthan Clinic Manager

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LT John Mcglorthan Clinic
Manager

• Medical Home RN

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Medical Home Principles

• Proactive and Collaborative Health Care Delivery
• Patient-centered Care
• Whole Person Orientation
• Coordinated and/or Integrated Care
• Communication

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Roles And Responsibilities of the RN

• Team Leader
• Coordinates team function
• Aligns staffing to meet team needs
• Manages providers schedules
• Ensures preventive health care (Medical Home
  Management Portal/Population Health)
• Ensures access to care
• Manages telephone consultations/NNMC Online

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• Coordinates Team Function
• Team huddles
• Provider assignments
• Clinical Flow
• Aligns Staffing to Meet Team Needs
• Ensures coverage for each provider
• Procedure coverage
• Staff assignments

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• Manages Providers Schedule
• Add/modify appointments
• Reschedule appointments
• Ensures Preventive Health Care
• Encourage enrollment in self management classes
  and mind-body classes
• Proactive calls!
• Proactive calls!
• Proactive calls!

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• Ensures Access to Care
• Triages patients
• Walk-in patients as needed
• Measures third next (EST) appointments
• Reduce artificial demand
• Acute access less than 24 hours
• Right of first refusal with ER
• ER follow up appointments

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• Manages Telephone Consults/NNMC Online
• T-Cons completed lt 3 working days
• Assign personnel to monitor NNMC Online
• Prioritize T-cons to LPNs/Corps staff

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Team members

• 3 Providers
• 1 RN
• 2 LPNs
• 1 HM
• 2 Admin Staff

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Lessons Learned

• Create roles and responsibilities
• Quality Personnel
• Thorough orientation process
• Team Unity
• Marketing
• Patient education
• Adequate support equipment
• Proof read correspondence

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Questions?

• LT John B. McGlorthan
• Clinic Manager, Medical Home
• National Naval Medical Center, Bethesda
• [phone](comm and DSN)
• John.mcglorthan_at_med.navy.mil