Frontline

1
Frontline

• Interactive online course for frontline staff in
  the adult lending library
• Can be taken anywhere anytime
• All you need is internet access and an email
  address (can be hotmail)
• Can be taken in variable timeslots from 5 minutes
  to 2 hours

2
Benefits

• Good for staff
• Relevant, practical, fun
• Good for borrowers
• Improves the library experience
• Good for managers
• Workforce development

3
Approach

• Structured learning builds through 7 modules /
  short course option of 4 modules
• Balance of theory and practical tasks
• Online learning immediately applied in everyday
  work situation
• Starting point is readers not staff

4
Module 1 first task
5
Online support

• Before you talk to borrowers you can read helpful
  tips on
• Which readers to approach
• Questions to use
• How to get people talking (and to stop them!)

6
Practical help with task
7
Learning Log

• Every trainee has their own online Learning Log
  to store their work
• Online exercises to practice
• Space to record thoughts and findings
• Revision quiz at end of every module

8
Learning Log sample page
9
Supervisor role

• Every trainee has a peer supervisor
• Authorities choose their own supervisors
• Supervisors need not be line managers
• Every supervisor has completed the whole course
  to a high standard

10
Supervisor Log responds to Learning Log
11
Discussion Board

• Structured into course not an optional extra
• Swap experiences with staff from other
  authorities
• Shared sense of purpose and context
• Develops online confidence

12
Discussion Board
13
Early Modules

• Modules 1 - 4 explore
• The needs of different readers
• Attitudes to reading
• Job-related skills of working with readers and
  books
• Reader-to-reader promotion
• Stock awareness

14
Sample page
15
Sample online exercise
16
Supervisor Log

• Support for supervisor to assess trainees
  progress
• Transparent to their trainee, no secrets
• Advance notice of what the supervisor needs to do
  to support the trainee
• Embeds learning in the workplace

17
Supervisor Log contents
18
Sample learning outcomes
19
Making learning fun

• Module 5 explores Displaying books
• Interactive exercise with book covers teaches new
  display principles
• Reinforces stock awareness learning from Module 4
• Do it online then do it with real books in the
  library

20
Sample page
21
Sample page
22
Later Modules

• Modules 5 - 7 explore
• Practical display skills
• Selecting stock for displays
• Locating face-on display
• Targeting promotions
• Delivering and monitoring a promotion
• Online exercises with practical applications in
  the library

23
Credits

• Frontline is created and managed by Opening the
  Book
• more information on www.openingthebook.com