Tools%20for%20Successful%20Selection

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Tools for Successful Selection

• Interviews

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The Paradox of Interviews

• The most widely-used hiring tool among
  practitioners
• Yet are widely criticized by researchers
• unreliable
• susceptible to bias
• poor validity

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Why are Interviews So Popular?
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Problems with Interviews
Lack of structure/standardization

• Reduces reliability
• Opportunity for disparate treatment
• Questions often arent job related

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Problems with Interviews
Opportunity for bias

• Positive or negative
• Unintended or intentional
• Physical attractiveness similarity
• What you ask, how you interpret, non-verbal cues,
  self-fulfilling prophecy

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Problems with Interviews
Interview behavior may not reflect KSAs

• Nervousness
• Coaching
• Faking

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Legal Status of Interviews

• Not widely litigated
• But potential for adverse impact is high
• Courts have been concerned about subjectivity and
  lack of structure
• subjective procedures now subject to closer
  scrutiny (Watson v. Ft. Worth Bank Trust, 1988)
• Questions may be used to infer discriminatory
  intent if not job-related

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Recommendations
Determine the primary purpose of interview

• Assess the candidate
• Provide an RJP
• Convince the applicant to accept a position
• Marketing of the company

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Recommendations
Limit the scope of interviews

• Focus on KSAs for which interviews are best
  suited
• 3 - 4 KSAs in an hour interview

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Recommendations
Limit the amount of pre-interview information

• Prior information --gt first impression effect
• which reduces reliability and validity
• Limit to information that is relevant to the job
  and to the interview
• e.g., should not be aware of test scores

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Recommendations
Use Structured Interviews

• Pre-planned, standardized questions
• Focus on behavior, not traits
• Standardized rating system

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Types of Structured Interviews

• Behavior Description interviewing
• How have you handled situations before?
• Situational interviewing
• How would you respond to hypothetical job
  situation?
• Case interviews
• Can you demonstrate reasoning skills in logic
  puzzle questions?

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Benefits of Structured Interviews

• Increases job relatedness
• Ensures that interviewers are aware of KSAs
• Also easier to document if needed
• Reduces disparate treatment and increases
  reliability
• Reduces problems of coaching

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Recommendations
Dont make decisions during the interview

• Interviews are to gather information,
• Decision making should be based on complete set
  of information

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Recommendations
Train interviewers

• Awareness of KSAs for the job
• Awareness of biases
• Listening skills
• Illegal questions
• How to put interviewee at ease

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